Network Operations Center Specialist

  • Company:
    Distributel
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    4 days ago
  • Category:
    IT & Software

Network Operations Center Specialist We seek people who are forward-looking, innovative, enthusiastic and ambitious, team players, and high performers. We want you to join us in the rewarding work we do every day – join Distributel and be inspired!Reporting to the Manager of Network Operations Center, the Network Operations CenterSpecialistwill provide first-line troubleshooting and incident management ofnetwork, systems and security surveillance for the Network Operation Center (NOC). This role also includes responding to all fraudulent activity within the network, 911 alert notifications and 911 call handling and reporting.You will need to:Provides surveillance of network using all applicable NOC Network and Systems Management ToolsProvides security surveillance using all applicable monitoring equipment and tools.Provides 911 call and alert notification support using all applicable tools.Troubleshoot, evaluate, track, and manage network problems and recommend the best solutions while escalating to appropriate Support teams according to NOC procedures.Facilitate and coordinate the flow of communications between the NOC and internal Distributel/Thinktel groups, as well as external vendors and third-party ISP partnersProvide timely Internal/External notices in accordance to incident handling procedures for network events having service impactsTroubleshoot all Fraud Alert notifications using all applicable applications and tools.Work independently with limited supervision while providing clear, documented activities to include customer or technical issuesProvide support to Change Management and BTS after hoursPerform handover functions to incoming shift team members/management. Responsible for following, supporting, and enforcing all internal control processes and proceduresDriving service issues to resolution through engagement and escalations within internal and external departments and/or third-party carriersAware of all ongoing service issues with regular follow up Act as the SPOC for Incidents and when required set up and pull appropriate support teams onto single conference to align restoration effortsTriage of alerts and reported service issues to Operations. Perform basic troubleshooting and take corrective actions where capableProvide support to Security and Facilities (track and manage access)Ensuring Service Incident tickets are logged/updated/tracked/reportedCompletion of daily/weekly/monthly reports as assignedOther duties as assigned You will work in:A Fast paced and ever-changing environmentWork under pressureSit for extended periods of timeA 365-day operation with non-standard rotational work shiftsWe WANT someone with:High School diploma required; Advanced technical degrees preferred Previous Network/NOC experience preferred.Basic level ability with Microsoft Word and OutlookVarious Network monitoring and management toolsWe are looking for the following skills and aptitudes:Bilingual skills in French/English is preferred and is also considered an asset.Must have strong problem-solving and troubleshooting skillsMust have strong analytical skillsKnowledge of Telephony and IP systems based on various transport protocols, copper, fiber, TDM, SONET, Metro Ethernet and Wireless. Basic understanding of LAN/WAN networks & protocols Experience with Systems (Linux and Windows) Working knowledge of OSI modelNetwork troubleshooting skills (knowledge of Juniper and Cisco) Applicant must have effective oral and written communication skills as well as excellent interpersonal skills, and the ability to organize and prioritize work.If this sounds exciting and you want to be part of a team that believes in giving their all, APPLY NOW! Our Values:· WE LOVE WHAT WE DO· WE MAKE THINGS HAPPEN· WE DO WHAT IS RIGHT· WE CHALLENGE THE STATUS QUO· WE PLAY AS A TEAM· WE HAVE RELENTLESS CURIOSITY· WE GIVE OUR ALL· WE GET IT ALL