Manager, Reporting, Tools and Change

  • Company:
    BMO Harris Bank
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Customer Service

A. Change Management Accountable for the effective implementation of change management Act as the escalation point for business issues related to projects, and serve as a main integration point for technical projects/ change management initiatives for the assigned business unit. Accountable for one or more of the various stages of the project lifecycle Accountable to provide business/ operational subject matter expertise and knowledge to projects. Accountable to meet with a variety of business partners in Operations and other areas of the bank to assist in the creation of a North / South support platform and ensuring a smooth transition. Assist senior management in developing strategic direction for the business unit Participate, as a key technical resource/ advisor, in (or occasionally lead) projects/ task forces Implement governance initiatives, ensuring operating needs are fulfilled to meet requirements. Implement continuous improvement and change initiatives within the team. Foster an environment of continuous improvement and encourage the team to identify process improvements/ new ideas, and adopt best practices. Project Delivery Act as the lead for the delivery of assigned change management initiatives, ensuring business impacts and requirements for successful implementation of initiatives are accurately and thoroughly defined and understood. Partner with assigned business(es) for effective and efficient delivery of new products and projects: Create, maintain and advise on intake and assessment processes for new business, projects and/or policy changes initiated by the business unit and/or internal business partners; act as SME on projects for matters related to intake and assessment. Lead the implementation and maintenance of process and system changes to ensure business requirements are accurately defined, business implications and impacts of initiatives are understood, and leadership decisions regarding change initiatives are informed Ensure common application of standards and consistency of implementation in accordance with Bank standards and practices. Ensure the overall implementation of change (technological, procedural, process and organizational) is timely, efficient, aligned to Product Operations (PO) business priorities and consistent with the Bank’s overall strategy. Define and document user requirements, partnering with project teams as needed, to create manuals, training material/or job aids. Facilitate and/or participate in post-implementation activities. B. Product & Process Management Identify barriers to effective business services that may exist in the assigned business unit and provide solutions to these challenges and initiatives, where necessary. Identify new opportunities for improving processes for efficiency, responsiveness and controls. Identify, recommend and implement process improvements/ changes during technology projects and initiatives. Contribute to the development of business planning, technology planning and process development related to change initiatives. Act as the central point of contact for technical problem escalation from suppliers and service providers for assigned business-specific systems. Contribute to the provision of workflow/ procedure training for team members, as required. Participate in external and internal audits, as required. Lead with design/ development and supporting tools used in the implementation of governance programs such as authority matrices and compliance with bank’s procedures, etc. Assist in project management of new governance programs and tools including coordinating and scheduling work flow Advise Operations and/or internal business partners on governance and oversight support process, programs and tools in place C. Business Performance Management Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support. Align individual performance goals to team and organizational goals. Create reports and presentations for Senior Management and Executives; Prepare and perform analysis of Key Risk Metrics using advanced industry knowledge A. Change Management Accountable for the effective implementation of change management Act as the escalation point for business issues related to projects, and serve as a main integration point for technical projects/ change management initiatives for the assigned business unit. Accountable for one or more of the various stages of the project lifecycle Accountable to provide business/ operational subject matter expertise and knowledge to projects. Accountable to meet with a variety of business partners in Operations and other areas of the bank to assist in the creation of a North / South support platform and ensuring a smooth transition. Assist senior management in developing strategic direction for the business unit Participate, as a key technical resource/ advisor, in (or occasionally lead) projects/ task forces Implement governance initiatives, ensuring operating needs are fulfilled to meet requirements. Implement continuous improvement and change initiatives within the team. Foster an environment of continuous improvement and encourage the team to identify process improvements/ new ideas, and adopt best practices. Project Delivery Act as the lead for the delivery of assigned change management initiatives, ensuring business impacts and requirements for successful implementation of initiatives are accurately and thoroughly defined and understood. Partner with assigned business(es) for effective and efficient delivery of new products and projects: Create, maintain and advise on intake and assessment processes for new business, projects and/or policy changes initiated by the business unit and/or internal business partners; act as SME on projects for matters related to intake and assessment. Lead the implementation and maintenance of process and system changes to ensure business requirements are accurately defined, business implications and impacts of initiatives are understood, and leadership decisions regarding change initiatives are informed Ensure common application of standards and consistency of implementation in accordance with Bank standards and practices. Ensure the overall implementation of change (technological, procedural, process and organizational) is timely, efficient, aligned to Product Operations (PO) business priorities and consistent with the Bank’s overall strategy. Define and document user requirements, partnering with project teams as needed, to create manuals, training material/or job aids. Facilitate and/or participate in post-implementation activities. B. Product & Process Management Identify barriers to effective business services that may exist in the assigned business unit and provide solutions to these challenges and initiatives, where necessary. Identify new opportunities for improving processes for efficiency, responsiveness and controls. Identify, recommend and implement process improvements/ changes during technology projects and initiatives. Contribute to the development of business planning, technology planning and process development related to change initiatives. Act as the central point of contact for technical problem escalation from suppliers and service providers for assigned business-specific systems. Contribute to the provision of workflow/ procedure training for team members, as required. Participate in external and internal audits, as required. Lead with design/ development and supporting tools used in the implementation of governance programs such as authority matrices and compliance with bank’s procedures, etc. Assist in project management of new governance programs and tools including coordinating and scheduling work flow Advise Operations and/or internal business partners on governance and oversight support process, programs and tools in place C. Business Performance Management Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support. Align individual performance goals to team and organizational goals. Create reports and presentations for Senior Management and Executives; Prepare and perform analysis of Key Risk Metrics using advanced industry knowledge a)Knowledge University degree/college diploma or equivalent work experience 5 to 7 years of project-related work experience 4 to 6 years of management experience is an asset Familiar with Product Operations processes, tools and templates. Familiar with established process analysis and improvement tools Familiar with Project Delivery methodology Solid knowledge of testing strategies, test plans and execution Solid knowledge of conversion and implementation processes Strong knowledge of process and/or project management Solid knowledge of standard desktop applications used by the business unit Solid knowledge and understanding of the business unit’s key products and services, processes and controls Solid understanding of the business unit’s risk and regulatory requirements Solid knowledge of the business unit’s fulfillment procedures Solid knowledge of departmental systems and applications Solid understanding of internal business partner’s business, services and organization Good knowledge of metrics analysis and reporting, operational and financial risk and controls and governance and oversight frameworks Experience leading initiatives (process improvement, operations) Experience with / strong knowledge of Microsoft Office products (i.e. Excel, Word, Access, PowerPoint, Project, InfoPath, etc.) and strong SharePoint site development knowledge. Ability to write macros and scripts, intermediate to strong coding skills Knowledge of BMO Policies/standards and best practices is an asset Strong relationship management and communication skills Knowledge of TIBCO Spotfire is an asset b) Skills: Demonstrated ability to work in an evolving environment to transform the group to high performance operational governance state Strong analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality Strong decision-making skills Tolerance and flexibility for resolving ambiguities Strong change management skills Strong prioritization skills Strong planning skills (re finance, resource, strategy, business) Solid risk management skills Strong customer service and relationship management skills Strong facilitation/ presentation skills Strong conflict management/ resolution skills Coaching, mentoring and training skills Strong teamwork and team leadership skills Strong written and oral communication skills, with the capability to present and articulate complex concepts Strong multi-tasking skills covering a wide range of challenges which are independent and distinct Ability to translate business requirements into system solutions according to Bank standards Ability to document requirements, acceptance test plans, conversion and implementation plans Ability to support unit during business contingency We’re here to help At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://bmocareers.com/ . BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. a)Knowledge University degree/college diploma or equivalent work experience 5 to 7 years of project-related work experience 4 to 6 years of management experience is an asset Familiar with Product Operations processes, tools and templates. Familiar with established process analysis and improvement tools Familiar with Project Delivery methodology Solid knowledge of testing strategies, test plans and execution Solid knowledge of conversion and implementation processes Strong knowledge of process and/or project management Solid knowledge of standard desktop applications used by the business unit Solid knowledge and understanding of the business unit’s key products and services, processes and controls Solid understanding of the business unit’s risk and regulatory requirements Solid knowledge of the business unit’s fulfillment procedures Solid knowledge of departmental systems and applications Solid understanding of internal business partner’s business, services and organization Good knowledge of metrics analysis and reporting, operational and financial risk and controls and governance and oversight frameworks Experience leading initiatives (process improvement, operations) Experience with / strong knowledge of Microsoft Office products (i.e. Excel, Word, Access, PowerPoint, Project, InfoPath, etc.) and strong SharePoint site development knowledge. Ability to write macros and scripts, intermediate to strong coding skills Knowledge of BMO Policies/standards and best practices is an asset Strong relationship management and communication skills Knowledge of TIBCO Spotfire is an asset b) Skills: Demonstrated ability to work in an evolving environment to transform the group to high performance operational governance state Strong analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality Strong decision-making skills Tolerance and flexibility for resolving ambiguities Strong change management skills Strong prioritization skills Strong planning skills (re finance, resource, strategy, business) Solid risk management skills Strong customer service and relationship management skills Strong facilitation/ presentation skills Strong conflict management/ resolution skills Coaching, mentoring and training skills Strong teamwork and team leadership skills Strong written and oral communication skills, with the capability to present and articulate complex concepts Strong multi-tasking skills covering a wide range of challenges which are independent and distinct Ability to translate business requirements into system solutions according to Bank standards Ability to document requirements, acceptance test plans, conversion and implementation plans Ability to support unit during business contingency We’re here to help At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://bmocareers.com/ . BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. OperationsOperationsCanada-Ontario-TorontoCanada-Ontario-TorontoGlobal Operations-X000070Global Operations-X000070full-timefull-time10/12/1810/12/18OngoingOngoing