Manager, Operations

  • Company:
    Holt Renfrew
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Customer Service

Manager, Operations Location: Holt Renfrew – Mississauga – Square One (100 City Centre Dr) Department: Operations Cosmetic/Brand Line: Work Status: Full-Time # of openings: 1 Project #: 11912 Description At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values: Passion – Own it Excellence – Elevate every moment Warmth – Open to the world Unity – One team. One Holts The Manager, Operations (SQUARE ONE) ensures that the financial, logistical, maintenance and alteration functions operate smoothly and support the selling effort. Specific responsibilities include (but are not limited to) the following: Create, control and deliver the non-payroll expense plansfor the entire location Create, control and deliver the payroll expense plans for all Operational departments Oversee the banking; sales audit, accounts payable, petty cash and cash float management functions Manage Alterations workrooms to minimize payroll expense while maximizing service delivery Manage the timely and efficient movement of merchandise and supplies into and out of the store Control all record-keeping to account for every unit received or shipped Manage all inter-store transfers to ship within 48-hour turn-around Manage 24 hour door-to-floor receiving standard for new merchandise Ensure all goods processed for the floor according to standard Oversee timely and cost-effective ordering of store supplies Deliver accurate, complete inventory counts Manage and negotiate store contracts as appropriate including HVAC, elevator, escalator, fire equipment etc. Maintain cleanliness of store through management of in-house or contract Housekeeping service Manage store communications systems including POS, PC, Telephone and Fax equipment Create Personal Performance Plan, leading by example Assist in building and retaining high performing Administrative, Customer Service, Shipping & Receiving, Alterations, Maintenance and Housekeeping teams that are capable of delivering the work to meet performance goals Communicate appropriate parameters, standards and prescribed limits for direct reports; helping them to understand how they drive business Establish effective working relationships with direct reports and manage performance Drive business improvements and champion systems and process change The ideal candidate: High School Education Post-Secondary desired in business management or logistics 5-7 years experience in similar capacity The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients