Manager, Guest Experience

  • Company:
    Cara Operations
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Customer Service

Fionn Mac Cool”s is looking for Manager of Guest Experience for our location in Stoney Creek!Rich in heritage and tradition, vibrant in culture, generous in hospitality and with social spirit. We make the pub guest feel welcome and offer our unique combination of great food, beverage and live music. Our menu is driven by made-in-pub food, offering a balance between traditional Pub fare and innovative recipes. We offer a diverse selection of perfectly poured pints, whiskeys, hand-crafted cocktails and premium wines. It’s more than you would expect from a typical pub, and so we are seeking more than just your typical people.Responsibilities:Responsible for timely progress through the Restaurant Leader Certification Program, taking on additional responsibilities as learning and skill enhancements happenAssists in the day-to-day leadership and management of a Kelseys restaurant as directed by the General Manager (GM)Accountable for key financials and Key Performance Indicators in partnership with the management teamDevelops the ability to effectively run both dining room and kitchen operations and lead all shifts to Brand standardAs a fully trained Assistant Manager, supports the GM in all aspects of operating a ”Benchmark Restaurant” to the Brand standards, creating a perfect guest experience every time while focusing on on-going associate developmentQualifications:Minimum 2 years of experience in the hospitatlity industry or equivalentDegree or Diploma in Hospitality or Business Management and/or proven personal commitment to professional development an assetMust possess the ”Hospitality Gene” – Passion for People and ExcellenceStrong interpersonal and communication skillsStrong team player Interested? If your skills and career goals match what we’re looking for, we’d love to hear from you! Apply online today!As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation. Please note that any offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process.