Manager, Clinical Applications Specialist (Ontario, Canada)

  • Company:
    Sysmex America
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    IT & Software

Find a Better Way… …to use your skills and experience.This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way….to improve the lives of others.Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory….to build a promising future.We currently have a great opportunity for aClinical Applications Specialist Manager. The Clinical Applications Specialist Manageris responsible for managing the Sysmex Canada team of Clinical Applications Specialists (CAS) that provides clinical and implementation support to customers.Essential Duties and Responsibilities:Manages SCI CAS team that provide exceptional clinical and implementation support.Provides clinical and technical expertise, as well as demonstrates experience and knowledge of laboratory disciplines and best practices.Works with SCI project management to provide CAS resources and support for CAS project needs.Manages escalations and utilizes all resources to resolve issue. Communicates and informs appropriate management team. Monitors and intervenes for service recovery if needed.Ensures appropriate documentation is completed for all tasks, issues and resolutions are documented appropriately in Metrix.Reviews customer feedback via survey results. Proactively follows-up based on feedback from customer and/or CAS.Ensures partnership with Field Service, Technical Assistance Center (TAC) and Sales team to support customers with requests, optimization activities and implementations.Participates in development of new clinical systems, processes, programs to enhance existing services.Provides development opportunities for team, as well as establishes performance standards and completes performance management responsibilities. Educates and coaches staff regarding performance concerns.Other duties as assignedPercentage of Travel: 20-50%Bachelor’s degree required. Previous experience in application support and/or management required. MBA or MLT preferred.Experience with all aspects of field implementations forlaboratory departmentsand lab automation.All MS office predicts, and Windows application skills essential.Strong verbal written and persuasive communication skills essential.French language an asset.Presentation skills and experience essential.Ability to win trust and confidence. Interact with all levels from Lab techs to managers to enhance the Sysmex experience and set achievable customer expectations.A strong laboratory background is essential to allow this position to communicate with respect.Strong decisive self-motivated skill required.Project leadership skills essential.Ability to resolve complex, multi-factorial problems essential.Leadership and professionalism.Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of sex, sexual orientation, gender identity, color, religion, national origin, disability, protected Veteran status or any other characteristic protected by law.We maintain a drug-free workplace and perform pre-employment substance abuse testing.