ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.Location: ALS Environmental, WaterlooReports to: IT Service Deliver ManagerPosition Type: Full Time-HourlyGeneral Accountability: This position will be the main point of contact for providing onsite support, installation and configuration of client workstations and laptops. Initial point of contact for user inquires and troubleshooting requests, including helpdesk support.Specific Responsibilities:Installation and configuration of desktop workstations, including operating system installation and application software as well as installing upgrades and patchesInstallation and configuration of printers and other computer peripherals.Monitor and answering service desk ticketing systemProactive network and server monitoring and troubleshooting Ongoing maintenance of systems documentationProviding support outside normal hours of work.Observe established safety regulations and comply with all ALS health and safety policies and proceduresOther duties as assigned Qualifications:Required QualificationsA minimum of 1 year professional experience (or an equivalent combination of training and experience) working in a TCP/IP, Ethernet-based, LAN/WAN networking environment consisting of Windows 2003/2008 Server and Active Directory;Knowledge of PC operating systems and application software including (but not limited to) Windows 7, 8 and 10, and Office 365Knowledge of networking technologies (TCP/IP, DNS, DHCP, Firewalls, Proxy)Required Knowledge, Skills & Abilities:Proven troubleshooting and technical support skillsGood interpersonal skills, be a team player, have a strong sense of responsible and an excellent work ethicStrong English communication skills both written and verbalExperience with one or more of: Exchange, SQL Server, Hyper-V, Azure would be an asset General knowledge of laboratory practises and laboratory information management systems would be an assetLooking for further details?Candidates interested in this opportunity should apply online no later than October 22, 2018;We would like to thank everyone for their interest in ALSbut only candidates selected for an interview will be contacted;For the employee referral bonus program, this position is eligible for a LevelB bonus award.ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First nations, people with disabilities and visible minorities.ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.