Instructional Designer and Facilitator

  • Company:
    BMO Harris Bank
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Art / Media / Design

The Senior Instructional Designer and Facilitator is accountable for the design and development of learning and performance-focused solutions in support of Business and Customer Experience Initiatives across all Fraud Management. This is in support of Fraud Management goals, objectives and long terms strategies. Doing so enables Fraud Management to achieve visible and measurable improvements to human performance development, and productivity as well as business results. This includes facilitation of the materials to Fraud Management audience through a variety of delivery methods including face to face and virtual classroom. Key Accountabilities Business Delivery: Participate or lead multiple internal projects varying in size and complexity Acts independently under general direction within objectives of the Project. Scope project objectives, analyze expectations of target audiences, define the learning objectives, describe the tasks and activities, estimate the resources necessary, develop detailed learning plans, design and develop learning programs Define accurate timelines and project scope, cost and resourcing requirements Develop detailed design documents and prototypes Utilize ID3 and Change System processes and tools throughout project life cycle Design and develop instructional materials, programs and processes for digital and web-enabled course development and learning strategies including instructor-led and web-based certification, as well as asynchronous & synchronous events Write, storyboard and edit learning and performance support interventions Participate in the beta testing of learning materials Participate in the design and deployment of overall learning solutions architecture Attend regular project team meetings and provide regular status updates on activities, identifying any issues or challenges Ensure timely escalation of project issues to appropriate stakeholders Relationship Management (Internal – within team and BMO & External) The Senior Instructional Designer and Facilitator works in collaboration with partners to understand project objectives, analyze expectations of target audiences, define the learning objectives, describe the tasks and activities, estimate the resources necessary, develop detailed learning plans, and design and develop learning programs. Work with the Quality Assurance Team/ Analytics/ Workforce Management/ Change Management and ID Management teams to develop measurement and evaluation tools to test the effectiveness of the training developed. Liaise with Subject Matter Experts, as required, throughout the design and development process for content validation Work in partnership with other areas of the Bank and external vendors to deliver on project goals Manage relationships with external vendors throughout project life cycle Build effective relationships with business partners, ensuring their confidence that their business needs/objectives are being met/exceeded Provide ongoing support to team members Employee Experience: Suggest appropriate training solutions based on the requirements and audience as needed Conduct research through interview and benchmarking for the purpose of making recommendations for improvements and applying industry best practices Deliver training programs that will increase efficiency and effectiveness, support the maximization of frontline activity and improve customer satisfaction within Fraud Operations Assist in designing and conducting Front Line Fraud Operations needs assessments and in preparing needs assessment reports Provide advice/input to support clients in meeting their business objectives – recommend implementation of the highest value deliverables at the lowest cost The Senior Instructional Designer and Facilitator is accountable for the design and development of learning and performance-focused solutions in support of Business and Customer Experience Initiatives across all Fraud Management. This is in support of Fraud Management goals, objectives and long terms strategies. Doing so enables Fraud Management to achieve visible and measurable improvements to human performance development, and productivity as well as business results. This includes facilitation of the materials to Fraud Management audience through a variety of delivery methods including face to face and virtual classroom. Key Accountabilities Business Delivery: Participate or lead multiple internal projects varying in size and complexity Acts independently under general direction within objectives of the Project. Scope project objectives, analyze expectations of target audiences, define the learning objectives, describe the tasks and activities, estimate the resources necessary, develop detailed learning plans, design and develop learning programs Define accurate timelines and project scope, cost and resourcing requirements Develop detailed design documents and prototypes Utilize ID3 and Change System processes and tools throughout project life cycle Design and develop instructional materials, programs and processes for digital and web-enabled course development and learning strategies including instructor-led and web-based certification, as well as asynchronous & synchronous events Write, storyboard and edit learning and performance support interventions Participate in the beta testing of learning materials Participate in the design and deployment of overall learning solutions architecture Attend regular project team meetings and provide regular status updates on activities, identifying any issues or challenges Ensure timely escalation of project issues to appropriate stakeholders Relationship Management (Internal – within team and BMO & External) The Senior Instructional Designer and Facilitator works in collaboration with partners to understand project objectives, analyze expectations of target audiences, define the learning objectives, describe the tasks and activities, estimate the resources necessary, develop detailed learning plans, and design and develop learning programs. Work with the Quality Assurance Team/ Analytics/ Workforce Management/ Change Management and ID Management teams to develop measurement and evaluation tools to test the effectiveness of the training developed. Liaise with Subject Matter Experts, as required, throughout the design and development process for content validation Work in partnership with other areas of the Bank and external vendors to deliver on project goals Manage relationships with external vendors throughout project life cycle Build effective relationships with business partners, ensuring their confidence that their business needs/objectives are being met/exceeded Provide ongoing support to team members Employee Experience: Suggest appropriate training solutions based on the requirements and audience as needed Conduct research through interview and benchmarking for the purpose of making recommendations for improvements and applying industry best practices Deliver training programs that will increase efficiency and effectiveness, support the maximization of frontline activity and improve customer satisfaction within Fraud Operations Assist in designing and conducting Front Line Fraud Operations needs assessments and in preparing needs assessment reports Provide advice/input to support clients in meeting their business objectives – recommend implementation of the highest value deliverables at the lowest cost Qualifications/Designations: Bachelor of Arts Degree and/or equivalent work experience Preference for Bachelor of Education and/or Masters in Education Formal Instructional Design or e-Learning certification/accreditation Skill/Knowledge Requirements: Management and Leadership: Demonstrated ability to multi-task on projects varying in complexity and of strategic importance to clients and the enterprise Motivate Project Team to achieve client and individual goals Provide ongoing support to all Project Team members Build synergies among Team members Coaching and management experience of teams Strong team player with proven interpersonal skills and ability to interact effectively and work closely with clients, subject matter experts, vendors, web developers, and facilitators Working knowledge of courseware software for all e-learning development and launch Working knowledge of all PowerPoint/Adobe/Acrobat which includes all Microsoft suite of products We’re here to help At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://bmocareers.com/ . BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. Qualifications/Designations: Bachelor of Arts Degree and/or equivalent work experience Preference for Bachelor of Education and/or Masters in Education Formal Instructional Design or e-Learning certification/accreditation Skill/Knowledge Requirements: Management and Leadership: Demonstrated ability to multi-task on projects varying in complexity and of strategic importance to clients and the enterprise Motivate Project Team to achieve client and individual goals Provide ongoing support to all Project Team members Build synergies among Team members Coaching and management experience of teams Strong team player with proven interpersonal skills and ability to interact effectively and work closely with clients, subject matter experts, vendors, web developers, and facilitators Working knowledge of courseware software for all e-learning development and launch Working knowledge of all PowerPoint/Adobe/Acrobat which includes all Microsoft suite of products We’re here to help At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://bmocareers.com/ . BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. Learning & DevelopmentLearning & DevelopmentCanada-Ontario-TorontoCanada-Ontario-TorontoUS Personal & Business Banking-X000004US Personal & Business Banking-X000004full-timefull-time10/13/1810/13/1810/27/1810/27/18