Housekeeping Supervisor – Seasonal (October 18 – February 19)

  • Company:
    Fairmont
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    General Labour

Do you want to… Work for the #1 city hotel in Canada, Lead an extraordinarily team which was awarded #1 in the company for cleanliness in 2014 & 2015, Elevate your career with a global luxury brand offering extensive development opportunities, Utilize global perks & privileges & enjoy a completive salary + attractive benefits package? Then you might be our next Housekeeping Supervisor – Seasonal. In your new role, you will model our values of respect, integrity, teamwork and empowerment – and your leadership will facilitate extraordinary careers and lasting memories for your Housekeeping and hotel teams. Hotel Overview: At the ocean’s edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Summary of Responsibilities: Reporting to Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Lead and supervise the day-to-day operation of the department to ensure service standards are followed Lead and supervise Room Attendant to ensure consistent quality assurance in day-to-day operations Lead and supervise Room Attendant toachieve LQA standards Lead and supervise Room Attendant to achieve Forbes standards Lead and supervise Room Attendant to deliver personalized service at all time Communicate with House Attendant to ensure guest floors supplies and amenities fully stocked and set the success for daily operation Lead and supervise House Attendant to ensure guests request attended timely and effectively Lead and supervise House Attendant to ensure guest floor public areas and back space cleaning schedule executed accordingly Handle Guest concerns and react quickly, logging and notifying the proper areas Actively participate in daily briefing, daily warm up and department meetings Ensure Room Attendants are informed daily about priorities in their section Follow departmental policies and procedures Report necessary maintenance items Follow all safety and sanitation policies Other duties as assigned Do you want to… Work for the #1 city hotel in Canada, Lead an extraordinarily team which was awarded #1 in the company for cleanliness in 2014 & 2015, Elevate your career with a global luxury brand offering extensive development opportunities, Utilize global perks & privileges & enjoy a completive salary + attractive benefits package? Then you might be our next Housekeeping Supervisor – Seasonal. In your new role, you will model our values of respect, integrity, teamwork and empowerment – and your leadership will facilitate extraordinary careers and lasting memories for your Housekeeping and hotel teams. Hotel Overview: At the ocean’s edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Summary of Responsibilities: Reporting to Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Lead and supervise the day-to-day operation of the department to ensure service standards are followed Lead and supervise Room Attendant to ensure consistent quality assurance in day-to-day operations Lead and supervise Room Attendant toachieve LQA standards Lead and supervise Room Attendant to achieve Forbes standards Lead and supervise Room Attendant to deliver personalized service at all time Communicate with House Attendant to ensure guest floors supplies and amenities fully stocked and set the success for daily operation Lead and supervise House Attendant to ensure guests request attended timely and effectively Lead and supervise House Attendant to ensure guest floor public areas and back space cleaning schedule executed accordingly Handle Guest concerns and react quickly, logging and notifying the proper areas Actively participate in daily briefing, daily warm up and department meetings Ensure Room Attendants are informed daily about priorities in their section Follow departmental policies and procedures Report necessary maintenance items Follow all safety and sanitation policies Other duties as assigned Qualifications: Proficient in English (verbal & written) essential High school diploma or equivalent preferred Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment Proven training skills Experience with Hotel Property Management System, Micros-Fidelio desirable Proactive with a meticulous eye for detail Strong organizational, supervisory and communication skills Able to convey information and ideas clearly Ability to evaluate and select among alternative courses of action quickly and accurately Work well in stressful, high-pressure situations Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift Occasional lifting and carrying up to 30 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Qualifications: Proficient in English (verbal & written) essential High school diploma or equivalent preferred Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment Proven training skills Experience with Hotel Property Management System, Micros-Fidelio desirable Proactive with a meticulous eye for detail Strong organizational, supervisory and communication skills Able to convey information and ideas clearly Ability to evaluate and select among alternative courses of action quickly and accurately Work well in stressful, high-pressure situations Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift Occasional lifting and carrying up to 30 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. ColleagueColleagueFull-timeFull-timeRotating / Shift WorkRotating / Shift WorkNoNo27.Oct.2018, 12:29:00 PM27.Oct.2018, 12:29:00 PMVPR02791VPR02791