Trump International Hotel, Washington DC
Passion. Drive. Enthusiasm.
These are the three pillars of our company culture. Launched in 2007, the Trump Hotels is the next generation of luxury hospitality – one that is raising the bar in the top-tier travel experience. We believe that by creating an unsurpassed regard for our associates, our associates will, in turn, create an unparalleled guest experience that will ultimately translate into the success of our stakeholders.
We will never settle…. We will persist in the meticulous delivery of unparalleled service and experiences… We will do it better than anyone else!
The Trump International Hotel Washington DC is a Forbes’ 5 Star Award winning hotel property. Our establishment tells a unique story, guided by the classic features of the Old Post Office building, the associates, and experiences that compel this 5 Star team.
The Housekeeping Manager oversees the Housekeeping supervisors as they strive to ensure that a high standard of cleanliness is maintained in guest rooms. This position ensures that all safety procedures are adhered to, and follows all appropriate policies and procedures while constantly striving to improve all standards of operation. The Housekeeping Supervisor ensures prompt and courteous service to guests, ensuring all guest experiences are distinctively supreme.
Duties & Responsibilities:
Ability to collect room and floor status report sheets for assigned work areas and assign rooms/spaces to housekeeping associates as needed.
Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each associate.
Update room statuses as found and clear pick-up rooms.
Ensure floor storage areas and housekeeping closets are kept in an orderly and clean fashion.
Assign housekeeping associate work sheets for all shifts and keys in line with set hotel productivity.
Supervise, train and manage housekeeping associates ensuring that they have the necessary framework and skills to perform their job effectively at the highest level of cleanliness.
Monitor the performance of floor House Attendants, so there are sufficient supplies on the guest floors. Ensure hallways, stairwells, elevator, service area, guest room doors, tracks, linen closets and armoires are all maintained according to standard.
Ability to make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned associates.
Lead associate team by example through active promotion of a work environment that cares for guests and associate alike.
Ability to provide excellent guest service in all areas of responsibility including prompt follow-up on all questions, requests, complaints, etc.
Greet guests and handle all guest interactions in a friendly and courteous manner with the highest level of hospitality and professionalism.
Actively collect and meticulously record guest preferences, ensuring the housekeeping team is going the same.
Coordinate work orders with Engineering and other departments in assigned areas and follow up.
Report defects in rooms and public areas and follow up on resolution.
Ensure found items are logged and secured.
Handle guest inquiries and supervise lost and found procedures.
Ability to schedule staff in line with business demands and prepare work schedules within budget, business expectations, guidelines of the appropriate industrial legislation, and Company policies.
Able to schedule and conduct regular team meetings to ensure all associates are informed of relevant information in a timely manner.
Attend all training sessions and meetings as and when required.
Implement opportunities for quality Team Building.
Work in a safe manner and abide by Occupational Health & Safety legislation and the hotel’s policies in regards to accident and incident reporting procedures. Report to the Director or Assistant Director of Housekeeping at the start and end of each shift.
Able to respond properly in any hotel emergency or safety situation.
Ability to interpret all departmental policies, procedures, and standards established by the Director of Housekeeping.
Abide by the policies and procedures as set out in the Associate Handbook and other applicable policies.