Director Of Rooms/Accounts
To maintain a high level of service to the Hotel, the Housekeeping
Department, and the Function rooms.
Interact with guests in a courteous, polite and helpful manner.
Display a high level of guest concern and customer care at all times.
Attain knowledge of services and amenities offered by the hotel and surrounding community.
Check all meeting room contracts for immediate requirements.
Set up / tear down all meeting rooms as / when required.
Clean all meeting rooms as / when used.
Deliver all cribs & rollaway beds to the requested rooms for that day.
Collect / return to storage all cribs & rollaway beds from check outs.
Complete a check / clean of all the following areas.
Main entrance to the Hotel
All fire exits on the ground level of the Hotel
Staff Smoking area.
Internal Hotel public space.
Shampoo carpets as / when required.
Cover all basic maintenance issues / report all maintenance beyond your control.
Re- stock all housekeeping closets with amenities.
Re-stock all housekeeping closets with linen.
Remove all garbage to the designated area.
Complete special projects assigned by the housekeeping manager on duty.
To continually contribute towards the achievement of the hotels high standards of performance.
Training record: Your training record will represent the full extent of the job requirements. The house person’s duties cover a huge field of activities within the hotel.
The above represents an overall field.
Attend yearly appraisal meetings
The above list is not regarded as exhaustive. The Director of Housekeeper may add subsequent tasks and responsibilities of comparable natures, either on a temporary or permanent basis, as seen appropriate.