Hotel Guest Service Agent-CNB

  • Company:
    Great Canadian Gaming Corporation
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Customer Service

Requisition #
Job Location
Canada-New Brunswick-Moncton
Job Stream
Rooms Division (Front Office / Bell / Door / Reservations)
Site Location
Casino New/Nouveau-Brunswick
Job Type
Number of Positions Open
Posting Date
Expiry Date
Travel Required
Not Required
Educational Requirements
High School
Languages Required
Job Description
Get your game-face on!
At Casino New Brunswick, you’ll find an atmosphere that is a unique mix of friendliness and excitement in a modern entertainment complex, built specifically with comfort and enjoyment in mind.
Our employees are inviting, friendly and help convey a sense of fun that’s unique to the Maritimes.
Spanning 24,000 square feet, our Vegas-style casino is a hotbed of excitement. Our facility includes a multi-purpose Entertainment and Convention Centre, as well as a full-service Hotel and Spa.
Every job at Casino New Brunswick is important to the success of our business.
General Description of Job
Guest Service Agent
provides efficient and courteous service to each guest and operates according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Oversee and participate in the prompt and courteous dealings of all guests as necessary including but not limited to: check-in & check-out guests, address telephone and personal inquiries, delivering luggage to guest rooms, inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms and deliver items to guests at their request.
Must be available to work a flexible schedule of days, evenings, weekends and holidays as well as overnight.
Starting wage: $13.00/hr
Working Conditions
Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
Willing to submit to a criminal record check with results acceptable to our organization, standards and position, and/or obtain and maintain an NBLGC license registration
Must have employment eligibility in Canada
Must be 19 years of age or older
Knowledge & Skills Required
1 year experience in full service hotel preferred
Basic computer Skills: Microsoft Word, Excel. Internet
Knowledge of the area and surrounding attractions
Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
Must have working knowledge of voucher procedures, gift certificates
Bilingualism (French and English) is necessary
Must have a valid Drivers License
Along with competitive salaries, Casino NB also offers comprehensive Health Benefits, company matching RRSP, Paid Personal Time off Days, an employee assistance program and various corporate discounts for qualifying part-time and full-time team members.
We thank all applicants for their interest; however only those selected for an interview will be contacted.