General Manager Location: Holt Renfrew – Vancouver (737 Dunsmuir St.) Department: Sales Cosmetic/Brand Line: Work Status: Full-Time # of openings: 1 Project #: 11810 Description At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values: Passion – Own it Excellence – Elevate every moment Warmth – Open to the world Unity – One team. One Holts At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life’s every day and extraordinary moments. Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners. The General Manager leads a team of sales and operations managers within a Regional store location that meets the highest standards of presentation, selection and service. Specific responsibilities include (but are not limited to) the following: Plan, direct and evaluate activities for the whole store Organize regional and divisional sales operations Determine strategic planning related to new product lines Participates in making key decisions that directly impact the achievement of top-line sales and EBIT targets Deliver all payroll, capital and expense plans within budget Drive productivity by ensuring that retail operating processes and policies are effectively implementedwith adequate control and monitoring Achieve store customer service targets and resolve sensitive or highly complex customer issues Recruit, select, hire and on-board the best talent Lead, motivate, and retain a team of high-performing employees Develop a clear talent and succession plan for the store, ensuring the retention of key talent Communicate standards, parameters and performance goals to employees and provide coaching tobehaviours that help achieve success Personally and through the store leadership team recognize and reward extraordinary performance;give feedback and develop performance improvement plans for underperforming employees Model leadership behaviours that promote a culture of open communication, employee development and trust Partner with the Store Support Centre divisional leads in the creation of the store’s annual plan focusing on customer and associate development strategies and actions Develop a network of key industry contacts within the retail and luxury community Lead sales management team to develop, maintain and grow active client bases within their areas Train and develop managers and leaders at a senior level Drive the successful execution of customer relationship and Loyalty management programming Partner with Divisional merchant leads and Inventory Planning to drive the best assortments for the location in order to maximize sell-through and inventory turn-over Partner on the identification and introduction of new brands or leased businesses within the market Achieve Asset Prevention targets Drive logistics and smooth operation of back-of-house functions including Cash Office, Alterations Workrooms, Maintenance and Shipping /Receiving Ensure that store meets or exceeds all Visual presentation and merchandising standards Comply with all Health & Safety policies and requirements The ideal candidate: Post-secondary degree in a related field is considered an asset At least 10+ years management experience in a similar size luxury retail business with accountability for leading large management teams Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required Is adaptable and comfortable with ambiguity and change Experience in fashion and luxury retail is required Experience managing a personal shopping team is considered an asset The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Terms of employment: Permanent, Full time Location of work: Vancouver, British Columbia Salary: $120-$180K Hours of work: 37.5 hours/week Benefits: Candidate will be eligible for bonuses and/or salary increases in accordance with company policy. Candidate will be eligible for full medical and dental benefits, 20-40% bonus and 5% pension.