Field Service Technician, Heavy Equipment

  • Company:
    Toromont CAT
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    2 months ago
  • Category:
    General Labour

Thunder Bay, ON, Canada
Thunder Bay
Job ID#:
Reporting To:
Field Service Supervisor
Do you have high integrity and strong work ethic?  Our Field Service Technicians are critical to the business and what make Toromont Cat a trusted dealer.  We are seeking Licensed Field Service Technicians to join our team and continue to build strong customer relationships through regular on site visits and high standards for top service.
Key Accountabilities
Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromonts Health and Safety Policies, Programs and initiatives
Diagnose mechanical problems using Caterpillar testing equipment
Maintain quality workmanship to repair Caterpillar equipment within the established time standards out in the field
Prepare accurate service and repair reports in an accurate and timely manner
Maintain excellent communication and trusted customer relationships through regular on site visits
Key Qualifications
Valid Heavy Equipment Technician Licence with a minimum of 5 years experience in repair and service of heavy equipment both in the shop and in the field
Highly safety conscious with a diverse knowledge of Caterpillar products and systems   
Analytical with knowledge of mechanics in electrical and hydraulic systems
Customer centric with excellent relationship management, interpersonal and communication skills
Proven ability to complete repairs/service within established time guidelines in a busy, fast paced environment where priorities are constantly changing
Self-directed team player with strong initiative, business acumen and integrity
Focused, energetic and organized with superior attention to detail and a sense of urgency
Willing to work flexible shifts to meet the demands of the business as required by the customers schedule
Strong computer skills and familiarity with Cat systems (ET and SIS would be beneficial)
Knowledge of competitors equipment would be an asset
Adaptable to on-call working schedules and willing to work in all weather conditions
Preference will be given to candidates comfortable willing and able to travel to various locations in Toromont Cat Dealer territory
Valid Drivers Licence with a clean Drivers Abstract
Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.