Evening Supervisor, Guest Relations, Olympic Oval, Faculty of Kinesiology

  • Company:
    Search Canada Jobs
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Customer Service

Job ID:15810Updated:June 20, 2018Location:Main CampusPosition OverviewThe  Olympic Oval  in theFaculty of Kinesiologyis currently seeking a Recurring Part-timeEvening Supervisor .This position reports to the Team Lead, Guest Relations, and is responsible for ensuring the safety, risk management and customer service needs of the Olympic Oval and all user groups when full time staff are not available. This position involves working in a busy high traffic area with frequent interruptions. The Evening Supervisor and must be able think and respond quickly, effectively and creatively in order to provide responsible customer service. Hours of work include daytime, evening and weekend.Position DescriptionSummary of Key Responsibilities(job functions include but are not limited to):Support and supervision of building and part-time employeesProvides direction and leadership including: initiatives to improve customer service, staff performance appraisals, staff training, and occasional scheduling of staffDevelops and maintains effective communication and dissemination of information between the Oval user groups and the management teamActs as a liaison for the management team, staff, visitors, the general publicActs as a `troubleshooter’ during evening and weekend hoursMonitors and deals with activities carried out in the building including: public skating, ticket sales, front office duties, ice patrol, weight room, access control, skate shop, events, and operations duties when necessaryQualifications / Requirements:Must have 3 – 5 years supervisory experienceAble to interact with a variety of customers, user groups, students, faculty and staff providing effective customer service skillsMust have proven conflict resolution skills as well as problem solving skillsAbility to handle stressful situations is essentialCurrent CPR and Lifesaver First Aid certificate is requiredSound knowledge of POS systems and cash management is requiredApplication Deadline: September 30, 2018. Applicants will be reviewed as they are received.We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.Additional InformationThis position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase III.To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view ourManagement and Staff Careers website. For more information about the Faculty of Kinesiology visitCareers in the Faculty of Kinesiology.About the University of CalgaryThe University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visitucalgary.ca.The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.