Customer Service Representative

  • Company:
    Day And Ross Group
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Customer Service

Customer Service Representative
Day & Ross Inc.
Job Description
The Day & Ross Transportation Group is currently seeking a full time Customer Service Representative for our Freight division in Lachine, QC.
Day & Ross Freight is committed to an exceptional customer experience. We achieve this by being: authentic, committed, caring, trusted, and enthusiastic.
Please note: This position is tentatively scheduled for Monday to Friday, 8:00AM to 5:00PM.
As a Customer Service Representative, you are the intermediary point between our customers, carriers and team members, regarding all freight related transactions and communication. You know the best way to do this is by ensuring positive relationships with our customer and carriers.
To be qualified for this role, please ensure your resume clearly displays some or all of the following
Call Centre, Customer Service training/experience
Advanced Communication in both French and English (written and verbal) is required
Computer skills – accuracy, MS products
Education: minimum High School diploma
Previous AS400 experience is considered an asset
Previous transportation/logistics experience is considered an asset
French communication skills (written and verbal) is considered an asset
Conflict resolution and mediation training
Be able to work in a fast paced environment
Be able to multi task
The working environment can include long periods of sitting at a desk and data imputing.
Please apply directly on our website at
or send your resume to
and note the job title in the subject line.
Please note that the successful candidate will be subject to reference and criminal background checks prior to employment
We thank you for your application, but only those candidates selected for an interview will be contacted.
With a focus on quality customer service that extends to our valued employees, Day & Ross has been continuously recognized as an honored recipient of Canada’s Best Managed Companies since 2005. We offer our full-time employees a generous Benefits package and a company matched Pension plan.
As a federally regulated employer, The Day & Ross Transportation Group fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.
Customer Service