Customer Service Representative

  • Company:
    ALS Oil & Gas
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Customer Service

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.Location: ALS Environmental, Fort McMurrayReports to: Laboratory ManagerPosition Type: ContractAbout the Position: The Account Manager works as part of a team with a Laboratory Manager and potentially other Account Managers to accomplish the following for a specified client portfolio.Specific Responsibilities:Client LiaisonCoordinate client accounts and profiles as designated by Lab Manager;Provide service advice to clients (i.e. analysis requirements, TAT, holding times, etc.) to assist them in meeting project or regulatory requirements; Ensure that all client calls are returned as soon as possible after receipt (within 1 hour);Prepare sample bottle requests in EvoLims and prepare them to go out;Maintain and update client information (i.e. contacts, addresses, locations etc.);Initiate and issue Client Complaints (CC), Corrective Action Reports (CAR) and Rechecks;Answer incoming technical queries or forward to an appropriate ALS manager if necessary;Develop and cultivate client relationships face-to-face.Workload ManagementCoordinate client sample submissions/requests;Review selected chain of custody/analytical request forms received in login on an as required basis;Coordinate subletting tests;Ensure any client special reporting requirements are carried out;Track client projects on the LIMS system and provide status to the client when requested;Review data reports and invoices;Issue rechecks for work submitted; Ensure timely completion and transmission of final and draft client reports.Sales & MarketingCarry out client visits as defined by the Lab Manager;Prepare cost quotations;Coordinate logistics for client events. Staff DevelopmentSupport other members of the Client Services team in relation to client requestsOrganize and participate in in-house seminars, and lunch and learn sessions;Other ResponsibilitiesCarry out login checks (verifying account numbers, client contacts, sample identifications, dates/times, job reference numbers, PO’s, COC attachment, etc.);Fixing easily correctable files;Assigning/updating priority codes on work orders;Preparing bottle orders;Answering the phones;Coordinating additional analyses (and ultimately being responsible for ensuring the samples get to the analysts);Updating/creating login notes;Coordinate sublet tests, verifying statuses, entering sublet data, attaching sublet data to final report;Assist with reviewing the status of data (i.e. rush, recheck, missing, held, etc.);Go on maintenance sales call, either alone or with other operational or sales staff;Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality; Observe established safety regulations and comply with all ALS health and safety policies and procedures; Other duties as assigned.Physical Demands:Ability to sit and/or stand for long periods of time;Manual dexterity to perform intricate and/or repetitive tasks.Ability to stand for up to a full shift;Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;About You:The ideal candidate would have:B.Sc. or Technical Diploma in Chemistry, or related discipline is required;1 to 2 years’ experience in Environmental Chemistry or related field;Minimum one year of experience in Customer Service or Sales is an asset.You would also have:Excellent English communication skills required (auditory, verbal, written, and reading);Intermediate user of Microsoft Office (Word, Excel and Outlook), with good computer skills;Excellent interpersonal skills, with positive and energetic outlook;Good organizational skills with high attention to detail;Ability to work independently and as part of a team;Strong work ethic and willingness to take on varied tasks as required;Commitment to ongoing professional development and a client-focused attitudeLooking for further details?Candidates interested in this opportunity should apply online no later than October 25, 2018;We would like to thank everyone for their interest in ALSbut only candidates selected for an interview will be contacted;For the employee referral bonus program, this position is eligible for a LevelB bonus award.ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First nations, people with disabilities and visible minorities.ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process