Customer Service Representative

  • Company:
    Masonite
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    Customer Service

Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what”s on the other side.At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn”t hide behind closed doors.We continuously strive to improve both our products and our customers” experiences. This drive leads us to revolutionize the door industry and help people walk through walls.Reporting directly to the customer service manager, the holder of this position assists internal and external customers with their order from entry to delivery.Complete the order entry process with a high degree of accuracy for orders originating from telephone, fax, e-mail and EDI;Answer incoming customer phone calls in a professional manner;Research any delivery and/or invoicing discrepancy and work with the customer on a resolution;Answer technical inquiries regarding our products and provide updates on the status of orders;Assist customers on resolutions related to product availability issues;Maintain appropriate controls and documentation to ensure SOX compliance;Able to continuously evaluate and identify opportunities to drive process improvements that will positively impact the customer experience;Perform other duties as assigned by the Customer Service Manager to ensure a positive customer experience.High School Education required, Associate’s Degree or higher preferred;1 to 2 years of experience in customer service for a manufacturing company or building supplies industry is preferred;Previous order entry experience;Excellent phone and written communication skills;Excellent computer skills including Microsoft Office and AS400;Strong ability to multi-task while maintaining a high level of attention to detail.