Customer Service Representative
Founded in 1946, Groupe Robert proudly upholds a tradition of excellence that has made us a North American leader in the transportation industry. We owe our success to our dedicated employees and our expertise in delivering integrated logistics, distribution and transportation solutions.
We are currently looking for talented, experienced individuals to join our team of dynamic, innovative and results-driven professionals.
Groupe Robert is currently looking for a Customer service Agent for Boucherville Terminal.
Your responsibilities will be as follows:
• Process orders received by fax or e-mail
• Data processing
• Answer customers and drivers answers
• Provide exceptional customer service
• Complete follow up of pick-ups and deliveries
• Coordinate operations at the local level and through the various Robert terminals to optimize the customers, shipments follow up
• Efficiently be up to the clients needs
• Produce and fill in different types of documents
• Other administrative tasks
In order to join Groupe Robert’s team, you must have:
• Minimum 5 years experience in customer service
• Bilingual, French and English
• Mastering customer approach
• Able to work under pressure
• Trip sheet knowledge
• Good computer skills
• Team spirit, resourcefulness and work autonomy
• Concerned about client satisfaction
• Promptness and attendance
• Capable of working in an evolving demanding milieu
Groupe Robert offers you:
• Environment focused on teamwork
• Interesting professional development opportunities
• Group insurance and fringe benefits
• Corporate discounts
• Systems and equipment at the cutting edge of technology
• Company demonstrating agility, efficiency and innovation
• Safe environment (trainings, certifications)
Employment status :
The job offer applies to both men and women.
Groupe Robert endorsed the law on employment equity.
Our commitment goes well beyond the legislation and lies on the belief that diversity enriches the work we do, the results we achieve and the integrity culture which guides us.