Customer Care Representative


  • Company:
    Centric Health
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    4 hours ago
  • Category:
    Health Care

About Classic Care
Classic Care Pharmacy was founded in 1996 for the purpose of exclusively providing medication and consulting services to Long Term Care Homes and Retirement Residences. With locations in London, Burlington and Ottawa, Classic Care currently services many Municipal, Non-Profit and For-Profit homes throughout Ontario. Classic Care’s dynamic team is comprised of Certified Geriatric Consultant Pharmacists, Certified Diabetes Educators, Registered Nurses, Technology Coordinators, Certified Pharmacy Technicians, Senior Account Executive, and Customer Care Representatives. They are all dedicated professionals specializing in geriatric care with their primary focus on meeting the unique needs of the residents.
Classic Care is a member of the Centric Health Group of Companies, a privately-held organization whose vision is to be one of Canada’s largest independent healthcare providers with an unwavering commitment to deliver a superior quality of care.
Position Summary
Under the direction of the Customer Care Manager, the Bilingual Customer Care Representative is responsible for ensuring that exceptional customer care is provided to all residents and their representatives at all times.
Your Day to Day:
Update and maintain resident profiles and associated accounts within the pharmacy software program
Answering the telephone and answering all client account inquiries in a timely and professional manner in both English and French
Contact clients, communicate information about Classic Care Pharmacy services and documenting all applicable prescription and statement payment information
Contact residents and/or their representatives for product payment authorization and communicate with other members of the pharmacy team as applicable
Miscellaneous office and administrative support functions when required
Complete daily tasks in accordance with established work place policies and procedures
Consult with members of the pharmacy management team when there are unresolved issues surrounding day to day work functions
Provide exceptional customer care to LTC homes and retirement communities serviced by Classic Care Pharmacy providing support to ensure the highest standard of customer care, optimal resident care and quality of pharmacy service
Follow all provincial and federal laws, standards and regulations which govern the practise of pharmacy
Follow all corporate regulations, policies and procedures
Assist in maintaining and monitoring pharmacy inventory
Perform duties and accountabilities of the “Pharmacy Assistant”, when applicable
Maintain a clean and safe work environment
Ability to effectively train/mentor pharmacy team members as required
What You Bring to The Team
Excellent customer service and interpersonal skills, oral and written communication skills and ability to interact with persons of varying levels of professional expertise in a professional and mature manner
Self-directed requiring minimal supervision and the ability to adapt to changes in job environment while work independently
Proven ability to foster strong partnerships with other members of the health care team
Effective organization, planning, and time management skills
An understanding of provincial regulations governing LTC homes and Retirement Communities preferred
Must be highly organized and possess excellent time management skills
Motivated to achieve results that reflect a high standard of quality
Preferred :
Prior pharmacy experience and knowledge of third party billing
College diploma from a recognized institution as a Pharmacy Assistant
Knowledge of Kroll Windows application and applicable eMAR platforms
Previous LTC pharmacy and/or hospital pharmacy experience
Working knowledge of Microsoft Office
Bilingual proficiency in French
If this sounds like you and you are looking to be a part of one of Canada’s largest independent healthcare providers, then we want to hear from you!
About Centric Health Group of Companies
At Centric Health our passion is people and the centre of everything we do. Centric Health provides a wide range of care programs and services, specializing in surgical and diagnostics, surgical weight loss, cosmetic surgery, orthotics, primary care, and pharmacy services. Nationally across Canada we service over 25,000 patients in long term care facilities, fill over 800,000 prescriptions per month, operate 25 OR’s and own one of only three fully accredited private hospitals in Ontario. Our healthcare solutions focus on leading patient outcomes in three areas of care: medical & surgical, specialty pharmacy and orthotics. We employ over 900 highly talented and skilled expert healthcare professionals, physicians, pharmacists, nurses, technologists, technicians, and support staff.
Tell us about your passion by submitting an application today!
Your Care. Our Focus.
Centric Health provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process.
If you require accommodation, we will work with you to meet your needs. Applicants must notify the Human Resources department in advance should they require any additional accommodations. These are handled on an entirely confidential basis.
Your Career. Our Focus!