Customer Care Agent (12 month contract)

  • Company:
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Customer Service

Employment Type:
Full-Time Regular
Allstate Insurance Agency
# of positions:
**This is a 12 month contract opportunity.**
As a Customer Care Agent, you excel at customer service and provide superior service and solutions to our customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day.
Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.
Working to a 12 month business plan, with clear goals and targets, you will:
-Manage the renewals process
-Identify opportunities to up-sell and cross sell our product line
-Use each customer contact as an opportunity to get referrals
-Be the first point of contact for customers and service their needs
Qualifications & Experience:
-Post secondary education or equivalent work experience
-Must have General Insurance License (OTL) or be willing to obtain
-Strong knowledge of Allstate Products and Services
-Working knowledge of Allstate & vendor technologies, including Plus
-Above average interpersonal and customer service skills
-Prior experience in inside or outside sales is an asset.
We pride ourselves on promoting from within and working with you to support your Career Development plan to reach your professional and educational goals. Our employees are committed to helping others, like to make things happen and love learning and growing. If that sounds like you, talk to us today about joining the
Good Hands Network.
We’re proud to have made Aon Hewitt’s 2018 list of the
Best Employers in Canada!
Allstate Canada
Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.