Client Services Coordinator

  • Company:
    Talent Pool Builder
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    Customer Service

We area software provider for hundreds of companies across Canada and the USA. We provide leading edge software solutions for HR and Recruiting departments to find, manage and hire the people they need. Through our Applicant Tracking System (ATS) companies find the great people they need to run their companies. We are now looking to add to our team a Client Services Coordinator… are you the next superstar to our growing team? Do you learn new information effortlessly and if not put in the time to become an expert? Do you love problem solving and see solutions that others don’t? Are you a social media superstar? You understand why a company would post different messages to their Facebook, Twitter, Instagram, Snapchat, and Google+? Can you pick up a phone and help a client through a conundrum and leave them feeling happy and satisfied? Then maybe customer care is for you! Can you work in a cooperative team environment but be accountable for your own deadlines and projects? If this sounds like you then you just might be the next member of our ever-growing team. We are a fun company that understands that we need to work hard, meet deadlines, make sure our clients LOVE us and push boundaries to make the greatest recruitment software available today and tomorrow! In this role you will have a direct impact on achieving our goals. You will: Be an expert in our ATS, understand its best practices, make new best practices and see where we can make improvements Help clients to onboard onto our system. Help them to merge their data, know what the data needs to look like and help them to get the best return on their investment Solve ongoing client concerns. Jump on the phone, wrangle the team. Don’t stop until the client is happy Test ongoing new system developments – This means you are the beta tester for our software updates before we launch it. You need to see outside the box to see what clients will want, what they will love, what they will dislike (or totally hate!) and show why and how it should be changed. Create support guides for our knowledge base and client onboarding documentation so they can get everyone in their companies using the system to its maximum potential Support our internal sales team with their pre-sales questions, presentations and client meetings To be successful in this role you must: Have a university degree Ideally a minimum of 1 years experience in technical customer support, client services, product management or project management Speak, write and read clear fluent English (Bilingual French or Spanish is a bonus!) Previous knowledge of the HR industry or how HR or recruitment departments work is a great bonus Be a tech guru… You must know our software inside and out to understand how best to apply its vast features Why you’ll love working at our great company: Great compensation plan including health, dental and life insurance Open plan office with lots going on Our AMAZING company Christmas Party – Every year is a little different but no less fun Summer events – BBQ anyone? Opportunity to travel and attend conferences, trade shows and clients We are on transit. Located across from Pearson Airport on Derry Road between Dixie and Bramalea we are serviced by Mississauga Transit and close to both Malton GO station and the Up Express. (Oh and Free Parking at our office too!) Come be the next Superstar on our team. Apply today.