Chase Merchant Services Canada-Executive Director-Client Services & Relationship Management


  • Company:
    Jpmchase
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    7 days ago
  • Category:
    Business / Mgmt

Chase Merchant Services, the global payment processing and merchant acquiring business of JPMorgan Chase & Co. (NYSE: JPM), is a leading provider of payments, fraud management and data security solutions, capable of authorizing transactions in more than 120 currencies. The company’s proprietary platforms provide integrated commerce solutions for all major credit and debit card payments, as well as mobile payments. Chase Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value to companies both large and small. The ED, Client Services and Relationship Management will have management responsibility for employees and/or managers in the National Relationship Management and Account Management functions. This leadership role will work with direct reports to acquire, retain, manage and expand major merchant relationships. Coach direct reports towards the management of a portfolio of merchant accounts, increasing revenue through cross-selling company products and services. Maintain strong relationships with key decision-makers within assigned accounts and the industry in order to ensure retention of all accounts. Key Responsibilities and Accountabilities Directly shapes components and the execution of department strategies and how they can be accomplished Function, Product or significant process responsibility Oversight and day to day leadership of organizations Determines strategies and objectives and understands the larger picture. Important influencing contact with key clients – internally or externally Oversight and responsibility for decisions/activities that have significant impact on the organization’s P&L and financial projections Has lead responsibility for execution/implementation of programs, processes and initiatives, may manage cross functional resources Typically a manager of other senior managers with meaningful yet defined accountability. In some cases, may act as an individual contributor displaying intellectual leadership on highly complex projects, has influence in team outputs and work, or in a role that is critical to the organization. Creates and leads the vision for the business and team Identifies high-impact opportunities and solutions to support business goals Is responsible for success of a business or function; providing thought leadership and innovation to team and business Motivates and inspires team to deliver outstanding results Has a deep understanding for how the firm and individual teams work operationally and culturally Externally and internally represents the firm in key projects and initiatives Broad understanding of Merchant Services, including ability to quickly recognize, understand and build empathy. Capable of rapid response to a wide range of strategic and technical questions Senior presence that immediately commands client respect. Ability to engage with senior client levels – CFO / Treasurer / AT / Technology Executives – to listen, probe, and pitch dynamically, establishing action plan, and JPM is the right partner who can execute. Adept at brainstorming/white boarding contemporaneously. Assimilate a broad knowledge and understanding to establish a high-level vision of an achievable solution. Build client confidence that JPM is uniquely positioned to deliver the optimal solution. Delivery of client solutions that do not degrade stability, performance, or security of JPMC platforms. Demonstrated ability to build relationships with colleagues across a large, complex organization and leverage collective strengths of internal partners to address client needs. Decision Making / Expected Impact Demonstrates superior judgment to mitigate risk that could impact the firm’s reputation Identifies and pursues root-cause analysis of risk/compliance issues client/customer complaints Fosters an environment where risk/control issues are escalated, and trends are anticipated and identified Enables transparency by communicating the impacts of changing market, credit, reputational and/or finance risks and through regular maintenance of updates to policies/procedures Chase Merchant Services, the global payment processing and merchant acquiring business of JPMorgan Chase & Co. (NYSE: JPM), is a leading provider of payments, fraud management and data security solutions, capable of authorizing transactions in more than 120 currencies. The company’s proprietary platforms provide integrated commerce solutions for all major credit and debit card payments, as well as mobile payments. Chase Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value to companies both large and small. The ED, Client Services and Relationship Management will have management responsibility for employees and/or managers in the National Relationship Management and Account Management functions. This leadership role will work with direct reports to acquire, retain, manage and expand major merchant relationships. Coach direct reports towards the management of a portfolio of merchant accounts, increasing revenue through cross-selling company products and services. Maintain strong relationships with key decision-makers within assigned accounts and the industry in order to ensure retention of all accounts. Key Responsibilities and Accountabilities Directly shapes components and the execution of department strategies and how they can be accomplished Function, Product or significant process responsibility Oversight and day to day leadership of organizations Determines strategies and objectives and understands the larger picture. Important influencing contact with key clients – internally or externally Oversight and responsibility for decisions/activities that have significant impact on the organization’s P&L and financial projections Has lead responsibility for execution/implementation of programs, processes and initiatives, may manage cross functional resources Typically a manager of other senior managers with meaningful yet defined accountability. In some cases, may act as an individual contributor displaying intellectual leadership on highly complex projects, has influence in team outputs and work, or in a role that is critical to the organization. Creates and leads the vision for the business and team Identifies high-impact opportunities and solutions to support business goals Is responsible for success of a business or function; providing thought leadership and innovation to team and business Motivates and inspires team to deliver outstanding results Has a deep understanding for how the firm and individual teams work operationally and culturally Externally and internally represents the firm in key projects and initiatives Broad understanding of Merchant Services, including ability to quickly recognize, understand and build empathy. Capable of rapid response to a wide range of strategic and technical questions Senior presence that immediately commands client respect. Ability to engage with senior client levels – CFO / Treasurer / AT / Technology Executives – to listen, probe, and pitch dynamically, establishing action plan, and JPM is the right partner who can execute. Adept at brainstorming/white boarding contemporaneously. Assimilate a broad knowledge and understanding to establish a high-level vision of an achievable solution. Build client confidence that JPM is uniquely positioned to deliver the optimal solution. Delivery of client solutions that do not degrade stability, performance, or security of JPMC platforms. Demonstrated ability to build relationships with colleagues across a large, complex organization and leverage collective strengths of internal partners to address client needs. Decision Making / Expected Impact Demonstrates superior judgment to mitigate risk that could impact the firm’s reputation Identifies and pursues root-cause analysis of risk/compliance issues client/customer complaints Fosters an environment where risk/control issues are escalated, and trends are anticipated and identified Enables transparency by communicating the impacts of changing market, credit, reputational and/or finance risks and through regular maintenance of updates to policies/procedures Minimum Requirements Generally 10+ years of related experience Brings extensive industry knowledge and experience Bachelor’s degree required, MBA preferred Inspirational passionate leader with direct execution ethos Self-starting leader with visible confidence, knowledge, and execution style able to project broadly and establish vision internally and externally. Innovative problem solver Globally oriented with collaborative style Excellent reputation. Able to attract and retain top talent Great analytical and negotiation skills Natural communicator and presenter JPMorgan Chase is committed to employment equity and encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities. Minimum Requirements Generally 10+ years of related experience Brings extensive industry knowledge and experience Bachelor’s degree required, MBA preferred Inspirational passionate leader with direct execution ethos Self-starting leader with visible confidence, knowledge, and execution style able to project broadly and establish vision internally and externally. Innovative problem solver Globally oriented with collaborative style Excellent reputation. Able to attract and retain top talent Great analytical and negotiation skills Natural communicator and presenter JPMorgan Chase is committed to employment equity and encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities. OperationsOperationsCA-ON-Toronto-100 Consilium Place / 57990CA-ON-Toronto-100 Consilium Place / 57990CONSUMER & COMMUNITY BANKINGCONSUMER & COMMUNITY BANKINGFull-timeFull-timeStandardStandardDay JobDay JobChaseChase