Call Centre Insurance Risk Interviewer

  • Company:
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Human Resource

Dynacare Insurance Solutions is currently searching for 4 Full-TimeCall Centre Insurance Risk Interviewers, to join our team at 2550 Victoria Park Avenue inToronto.Working hours are from Monday toFriday from 3pm to 11pm or 4pm to 12am, with some weekend shifts.Client Service,Call Centre Insurance Risk InterviewerAt Dynacare, we are focused on supporting healthy lives of Canadians with commitment and care. Every day our employees impact the lives of tens of thousands of patients and healthcare providers across Canada by delivering high-quality laboratory and health services. If you’re looking for a rewarding and challenging career that allows you to have a positive impact on the lives of others, Dynacare may be the place for you!Job SummaryDynacare is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Insurance Solutions group. As a member of our dynamic team this role is accountable for making outbound calls to clients of insurance providers to conduct medical questionnaires over the phone.Client lists are pre-determined, no cold-calling required.Key QualificationsPrevious experience in a customer facing environment (1-year minimum)Demonstrated proficiency with Word, Excel and Outlookat an intermediate levelAttention to detail with strongdocumentation and follow up skillsResponsibilitiesConducting personal/medical history questionnaires over the phone with clients of insurance providers in thorough and precisemannerProviding excellent customer service and respond to queries and take appointments in a professional and courteous mannerFollowing-up with clients to update missing information in files while respecting confidentiality of sensitive and private informationWorking in a team to reach the performance goals of the departmentRequirementsDemonstrated proficiency with Word, Excel and Outlook at an intermediate level.Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner.Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment.Demonstrated ability to work in a fast-pace, sometimes stressful environment.Demonstrated ability to self-manage and prioritize in a result driven, time sensitive function. Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes.Strong interpersonal skills and the ability to work in a team-oriented environment.Demonstrated Customer Centric approach and puts the customer first on all decisions.Knowledge of medical terminology i.e. Conditions, Medications is an asset.Proven problem-solving skills.40wpm typing speed.What We OfferHere are just a few of the many perks of working at Dynacare – one of Greater Toronto’s Top 2017 employers:Friendly and professional working environmentPaid time off of work: 3 weeks’ vacation (full-time employment)Comprehensive group benefits program with flexible options and a health spending accountGroup RRSP withcompany matching benefits Learning & Development: Active career pathing, tuition reimbursement, professional dues reimbursement, in-house training, paid onboarding and training DNA of an Ideal Dynacare Employee I make a difference in people’s lives. I am a caring, collaborative team-playerwho is passionate about quality and continuous improvement.Caring – I demonstrate strong empathy and genuine concern for my colleagues, patients and customers. Collaborative Team Player – I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.Passion for Quality and Continuous Improvement – I am always looking to learn and solve problems.I am detailed oriented, adaptableand find ways to makethingsbetter.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the DynacareAccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.