Call Center Insurance Risk Interviewer

  • Company:
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Human Resource

Dynacare Insurance Solutionsis currently searching for a Full-Time Call Center Insurance Risk Interviewer to join our team in Montreal, Quebec.Working hours are from Monday to Friday from 1pm to 9pm or Tuesday to Friday from 2pm to 9pm and Saturday from 9am to 5pm. Client Service,Call Center Insurance Risk InterviewerAt Dynacare, we are focused on supporting healthy lives of Canadians with commitment and care. Every day our employees impact the lives of tens of thousands of patients and healthcare providers across Canada by delivering high-quality laboratory and health services.If you’re looking for a rewarding and challenging career that allows you to have a positive impacton the lives of others,Dynacare may bethe place for you!Job SummaryDynacare is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Insurance Solutions group.As a member of our dynamic team this role is accountable for making outbound calls toclients of insurance providers to conduct medicalquestionnaires over the phone.Client lists are pre-determined, no cold-callingrequired.Key QualificationsPrevious experience in a customer facing environment (1-year minimum)Demonstrated proficiency with Word, Excel and Outlook at an intermediate levelAttention to detail with strong documentation and follow up skillsResponsibilitiesConducting personal/medical history questionnaires over the phone with clients of insurance providers in thorough and precisemannerProviding excellent customer service and respond to queries and take appointments in a professional and courteous mannerFollowing-up with clients to update missing information in files while respecting confidentiality of sensitive and private informationWorking in a team to reach the performance goals of the departmentRequirements:Demonstrated proficiency with Word, Excel and Outlookat an intermediate level.Demonstrated ability to resolve customer concerns ina non-threatening, friendly manner.Demonstrated high level of interpersonal skills requiredto succeed in a collaborativeworkingenvironment.Demonstrated ability to work in a fast-pace,sometimesstressfulenvironment.Demonstrated ability to self-manage and prioritize ina result driven,time sensitivefunction.Solid ability to utilize dispute or conflict resolutiontechniques to achievedesired outcomes.Strong interpersonal skills and the ability to workin a team-oriented environment.Demonstrated Customer Centric approach and puts the customer first onall decisions.Knowledge of medical terminology i.e. Conditions,Medications is an asset.Proven problem-solving skills.40wpm typing speed.What We OfferHere are just a few of the many perks of working at Dynacare – one of Greater Toronto’s Top 2017 employers:Friendly and professional working environmentPaid time off of work: 3 weeks’ vacation (full-time employment)Comprehensive group benefits program with flexible options and a health spending accountGroup RRSP with company matching benefitsLearning & Development: Active career pathing, tuition reimbursement, professional dues reimbursement, in-house training, paid onboarding and trainingDNA of an Ideal Dynacare EmployeeI make a difference in people’s lives. I am a caring, collaborative team-player who is passionateabout qualityand continuousimprovement.Caring – I demonstrate strong empathy and genuine concern formy colleagues, patients and customers.Collaborative Team Player – I know I play a key role in helping the Dynacare team achieve success.I am comfortable in a changing environment,and I can easilymanagemultiplepriorities.Passion for Quality and Continuous Improvement – I am always looking to learn and solve problems.I am detailed oriented, adaptableand find ways to make things better. Dynacare has been a “Top Employer” for many years and there is a reason why.We are a great place to work.At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.If your qualifications and experience fit with this position, we will contact you to learn more.We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company.We hope you will join us in ourjourney to become Canada’shealth and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals.We believe that our diversity is our strengthso we employ a diverse workforceand respect the needsof all our employees.In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Actand the DynacareAccommodationPolicya request for accommodationwill be accepted as part of theDynacare hiring process.