Call Back Center Representative

  • Company:
    Enterprise Rent-A-Car
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    Customer Service

Equal Opportunity Employer/Disability/VeteransThe Rental Management Representative works as a liaison between branch personnel and the insurance adjusters and body shop personnel in the assigned area, assisting to maintain a strong customer relationship and additional business (primarily over the phone and through email/web-based channels). The call centre plays an integral part in effective contract maintenance and billing.This position is located at the Enterprise Holdings administrative office located in Winnipeg, MB. This position is a Part-Time position offering 28 – 32 hours per week, $15.87/hour,Monday-Friday with flexible shifts between 7:30 am-4:30 pm.The ideal candidate will have excellent communication, time managementand keyboarding skills. Preference will be given to those candidates with some previous experience in the automotive bodyshop or insurance industries.Primary contact for claim, rental and customer service resolution based on policy, procedure and insurance company standardsPerform body shop and adjuster callbacks for the group/regionAssist with ARMS® reservations, ARMS® message waiting and no-show reservationsAssist with accounts receivable collectionsMust have a high school diploma or GEDMust be at least 18 years old.Must have at least 6 months of customer service experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.No drug or alcohol related conviction on driving record in the past 5 years (ie., DUI/DWI)Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.