Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.The primary purpose of this role is to create the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards.Work under the direction of the Manager to provide application solutions for assigned business areasPossess functional knowledge of assigned application technologyInteract with business users to understand new business requirements and enhancement requestsServe liaison role between application technology vendors, internal IS groups, and business usersTranslate business requirements into product-specific designs and configuration, detailed requirement specifications and use casesDeliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems AnalystInteract with Systems Analysts during the software build and/or configuration process and testing processPerform functional application configuration and configure /run reports at user requestDesign and execute functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use casesEnsure programs meet business specificationsDemonstrate new functionality to business users seeking inputs on future directionReview vendor provided documentation and user manuals needed to support the productDirectly interface with business users by responding to support calls escalated by the Service DeskParticipate in user focus groups and requirements workshops, vendor training and demonstrationsAssist in supporting activations and rolloutsConsistent efforts to deliver quality solutions as per agreed scopeCustomer focus and close alignment with the customers’ business objectivesEnsure efforts to continually improve domain knowledgeEnsure the quality of the deliverables as per the defined defects standardsDocument issues with resolutions and share with team members to improve team productivityProvide data to generate team performance metricsKnowledge transfer with other team members to improve overall team education levelTake complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholdersAdherence to the defined standardsTake initiative and drives to bring to logical conclusion; proactive approachProvide accurate and timely information and escalates when there are issuesActively participate in meetings and make valuable contributionAcademic and professional qualifications:Bachelor”s degree preferred and/or other relevant combination of training and experienceExperience:0-2 years Industry experience preferred2-5 years practical experience in providing technical support and maintenance in assigned product preferredClinical experience and/or software design expertise is required.Clinical software implementation background strongly desired.Experience with functional design of system solutions for presentedbusinessproblemsExperience reviewing end-user documentation, training internal users (customer support, implementation, education services teams) on application features and working to set and meet project delivery dates.Strong communication and writing skillsAbility to work independently as well as in a collaborative team environment; self-motivation; excellent problem-solving skills and strong organization skills are requiredTravel requirements:May require local travelMay require other travel for business needsWorking arrangements:May require after hours on call supportWork is performed in a standard office environment with minimal exposure to health or safety hazardsAt Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.