Bilingual Technical Customer Service Representative

  • Company:
    Pivotal Solutions
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Customer Service

Category :Customer ServiceLocation/City :ON – TorontoCountry/Locale :CanadaJob Type :PermanentAre you driven, client driven and hold strong technical skills?  Our client, a leader in theHealthcare industry, located within walking distance of Union Station is seeking a PermanentBilingual Technical Customer Service Representative. Working in a state of the art call center you will work closely with the team to resolve issues and assure customers satisfaction to their initial concern. Your role will provide technical service support, and handle escalated calls from the Customer Service team who are unable to provide technical assistance. This client provides on-going training to assure you are able to provide the highest quality of service as the subject expert within the team.Job Perks: Bilingual Consumer Service position:Full Benefits; health, dental & vision (100% coverage)  Up to 3 weeks holiday Unbelievable RRSP company match contributionTuition ReimbursementDiscount on company products & services across CanadaAnnual bonus – Based on company performanceLanguage premium for French/English rolesLocated Downtown Toronto in new offices and agronomicaldesks overlooking lake Ontario ResponsibilitiesAnswer inbound French/English calls from customers across CanadaAssist customers with software issues:o    Order Entryo    Status Updateso    Troubleshootingo    Product Information / InquiresRespond to customers through email, fax and phoneFollow Service Desk proceduresYour Skills and Qualifications needed to succeed in this role:2-5 years of Call Centre Experience providing Technical Support to CustomersOne call resolution mindset to solve client issuesAbility to handle escalated calls with confidenceGrade 12 diplomaDriven & self MotivatedMotivated & passionate about technical proceduresPassion to work within the Health industryVery Strong, Clear communication skills, fluently Bilingual – FrenchAbility to retain and absorb training on products and servicesFlexibility to work within a 24/7 work environment. (Shifts are given to employees   based on performance)Seeking an environment that promotes internal movement and career growth