Bilingual Implementation Consultant (English/French)


  • Company:
    Ceridian
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    4 days ago
  • Category:
    Customer Service

Job DescriptionCeridian. Makes Work Life Better™This is our promise. Not only for our customers, but our employees as well.Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2018, a Glassdoor Best Places to Work in 2018, and one of Canada’s Top 100 Employers for the 16th consecutive year!Find out why Ceridian is such a great place to work.About the Position:The Bilingual Implementation Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include; gathering customer requirements, configuring the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the project manager. The consultant may also deliver organizational readiness consulting in support of Ceridian’s organizational readiness toolkit.Responsibilities:Provide implementation services to customersDocument and validate customer’s business requirements and map to Ceridian functionalityConfigure Ceridian application to meet customer’s documented business requirementsConduct consulting sessions (on the phone and in-person) and document with meeting minutesAttend internal project meetings and provide status on progress of activities and deliverablesProvide customers with follow-up consulting and general assistance in areas of expertiseDevelop SQL database scripts and XML transformers for integrations and interfacesBe a “go-to” resource for specific functional areas for both internal and external usersWork with customers to implement Ceridian Organizational Readiness best practices in preparation for rollout of the Ceridian solutionContribute to internal implementation initiativesDocument solutions and contribute to a solutions repositoryDocument best practices and share with the PracticeContribute to internal knowledge share; review posted feedback on a continuous basis and respond to questionsParticipate in continuing education sessionsComplete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product releaseQualifications:Bachelor’s degree or equivalent experienceMust be fluent in French and English5+ years of experience in human capital management application consultingExperience in business process mappingExperience in change management an assetTechnical Skills RequirementsProficient in Microsoft Office productsExperience with software in a SaaS / Cloud computing environment including experience with HRIS SystemsBasic understanding of relational databases and SQL an assetExperience with one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian (preferred)Ability to effectively implement an HRIS module or similar end-to-end solutionUnderstanding of common human capital management (HCM) business practicesUnderstanding of different industries and how Ceridian implementation best practices apply to the customer’s business practicesProduct certification in at least one Ceridian HCM module (Payroll, Benefits, WFM)Functional Skills RequirementsCustomer relationship acumenAbility to engage with multiple projects & customers at the same time and manage prioritiesExcellent organization, communication and collaboration skillsAbility to lead and facilitate customer workshops and sessionsConsistent demonstration of Consulting@Ceridian guidelinesWORKING ENVIRONMENT & PHYSICAL DEMANDSAbility and willingness to travel to customer sites as neededCeridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.