Bilingual Help Desk Support (English/Dutch)

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    Search Canada Jobs
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  • Salary:
    negotiable / monthly
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  • Posted:
    1 month ago
  • Category:
    Technical Support

Bilingual Help Desk Support (English/Dutch)CompuCom is now a part of the Office Depot family of companies. Come join a growing global company that has a laid-back culture, values your skills, focuses on growing your career, and promotes work-life balance. If you are fluently bilingual in English and Dutch, we would love to have you on the CompuCom team in our Mississauga, Ontario office.OurHelp Desk SupportAgents spend their day on the phone coordinating, diagnosing, and troubleshooting incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all technical support service requests. These are requests for support for technical/IT issues involving desktop and laptop application software or network services from local personnel or from employees using remote network access. Help Desk Support Agentswill run diagnostic programs, isolate problems, and determine and implement solutions.What You’ll Do­­­IT Service Desk – provides first level technical support through phone, email and chat support (if applicable)Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutionPerforms account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). And Active Directory, and Exchange preferredCommunicates with customers at all levels of technical and non-technical skills setsSupport for PCs, laptops, printers, cell phones, and tablets etc.Support end users in their use of applications such as Microsoft Office, VPN, Citrix, ectWhat You’ll NeedREQUIRED: Ability to communicate effectively inEnglish/Dutch both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customersFor non-bilingual Help Desk Role please apply to one of our other postingsAbility to talk and type accurately at least 30 wpmSound understanding of customer support, operations, and processesAbility to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and qualityNice to Have yet Not RequiredBasic knowledge of ITILBasic understanding of Service Desk metrics/SLA’sMinimum of 1 year experience working in a IT Service Desk/inbound Call Center environment – preferredExperience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferredAssociate’s (or equivalent) degree in Computer Science or Information Technology from a technical school preferredCertification in relevant IT products/technologies a plus#CB#LI