Bilingual (English/French) L3 Support/Bench Repair Technician

  • Company:
    Popletogo, Inc.
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    General Labour

Job Title:
Bilingual (English/French) L3 Support/Bench Repair Technician
Permanent, full-time role
Mississauga, ON (L5T 2B2)
October 22nd, 2018
Mon to Fri, 9 am to 5:30 pm (rotational weekends), possible overtime when required, extended hours when required during customer peak periods
– $45K plus bonus incentive
2 weeks (10 days)
Day to day tasks
providing technical support to field technicians via phone, email, and remote assistance
remotely assisting postal employees to replace/swap POS equipment and cables
configuring and staging POS equipment for postal outlets
bench repairs of POS equipment (laser printers, receipt printers, label printers, payment devices, PC’s, handheld scanners, scales, cellular modems, tablets)
updating ticketing application(s), spreadsheets, and support call details
We are in need of an A+ Certified, Bilingual (English/French) support/repair technician with a strong POS background.
The role will work on support, deployment, installation, and upgrade of PC workstations, tablets, printers (laser and thermal), peripherals as well as associated operating system and application software at the desktop level, including troubleshooting and repair of hardware and software failures.
Certification on HP and/or Lexmark Printers would be a big asset.
-key tasks will be to support field technicians and perform non-tech/remote installs with the customer
-perform service repairs on printers (laser and thermal) and POS equipment
-deploy desktop and peripherals following deployment documentation and checklists
-perform complex hardware and/or software upgrades to existing equipment
-utilize a strong set of troubleshooting skills to determine and resolve the root cause of most hardware or software malfunctions at the desktop level
-perform moves, adds, changes of computer POS equipment
-understand and carry-out deployment according to strict guidelines
-Bi-lingual (English/French) written and verbal communication skills
-College or University education in Electronics or Computer Science
-Experience repairing LCD/Touchscreen, PCs and printers
-Technical support experience an asset
–Experience with MS Office Suite
-Must be willing to participate in the weekend on-call rotational schedule
-Must be able to lift a minimum of 40 lbs. on a regular basis