Job Title :
Bilingual Customer Service Representative
Start Date :
Our client is leading Canadian bank. We are looking for Bilingual Contact Centre Rep for banking call centre.
Pay Rate: $ 18.00/hour
11/01/2017 to 10/31/2018
Reporting to the Team Leader, Client Accounts, the incumbent is responsible for the timely collection of accounts for bank. This will include handling questions/problems concerning payment options, and preparing adjustments.
Scheduled hours of work: Tuesday to Friday 1:00pm to 9:00 pm, and Saturday 9am-5pm
Provides timely collection of accounts.
Handles fair share of incoming calls
Responsible for making contact by both telephone and correspondence, with respect to overdue payments.
Handles client inquiries in regards to client accounts or PAD by telephone, letter, or in person.
Forwards registered letters and cancels policies for non-payment.
Prepares account adjustments for arrears, return cheques and write-offs.
Enters abeyance notes and instructions.
Reviews abeyance file and ensures instructions are followed.
Follows up on daily abeyances in a timely manner.
Interacts with the Client Service Center, and provides support regarding accounting issues.
Ensures department objectives are met on time.
You have previous collections experience.
You are Bilingual (French and English)
You demonstrate superior interpersonal and communication skills.
You have a strong client service orientation.
You possess excellent organization and time management skills.
You possess a professional telephone manner.
You have effective analytical skills and you are detail oriented.
You have sound knowledge of problem solving techniques.
You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
You maintain a positive demeanour and foster team spirit.
You demonstrate the ability to adapt to changing situations.
You have excellent computer/keyboarding skills.
You are flexible with shifts
1.) Ability to Multitask
2.) Attention to detail
3.) Bilingual English/French
4.) Good customer skills
5.) Quick learner and adaptable to change
6). MS office skills
7.) Strong typing skills
NICE TO HAVE
2.) Work well with numbers – typing numbers
How to Apply:
Please send resume to firstname.lastname@example.org with the subject line ‘Bilingual Contact Centre Representative_Saint John’