Hayward Pool Products Canada Inc. is a leading manufacturer of swimming pool equipment. For over 90 years, we”ve been helping pool owners enjoy the pleasures of pool ownership by manufacturing cutting edge, technologically advanced pool equipment worldwide. We are looking for a dynamic individual to join our team as a 12-month contract Bilingual Customer Service Representative for our Oakville location. SUMMARY This position is responsible for managing the customer experience by providing critical customer service and sales support for both our Pool and Industrial product lines. You will work closely with our dealer and distributor network, and provide a liaison role with internal sales and operational departments. ESSENTIAL DUTIES AND RESPONSIBILITIES Generate sales orders in AS400 system for new Purchase OrdersRespond promptly to a high volume of phone an email inquiries; in both French and EnglishManage assigned accounts to ensure that commitments are metMaintain detailed knowledge of special promotions and customer pricing programsProcess Return Goods Authorizations for customersGenerate credit notes as required for pricing or warranty considerationsProcess warranty returnsResolve shipment discrepancies with carriersProvide product information to both dealers and homeownersCoordinate customer requirements with the operations, shipping, and sales teamsOther duties as assignedQUALIFICATIONSA minimum of 5 years’ experience in a Customer Service roleBilingualism (French & English) is requiredA proven track record for managing clients and problem resolutionAbility to prioritize and utilize good judgment in problem solving.Excellent verbal & written communication skillsProficiency in Microsoft Office products. Extensive use of Excel in particularAn aptitude and desire to continuously learn new productsIf you feel you would be a great fit for this position please submit your resume by responding to this posting. We appreciate all applicants who submit a resume; however, please note that only the applicants who are selected for an interview will be contacted.