Bilingual Customer Relations Specialist

  • Company:
    GWL/LL
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Marketing

If you want to be recognized and rewarded for your world class customer service this is a perfect career opportunity!As a Bilingual Customer Relations Specialist at Great-West, you will be responsible for responding to insurance benefit questions initiated by our members and providing outstanding customer service.Get the office hours you always wanted!The department operates from 7:30am to 7pm Monday to Friday, which means no late evenings and no weekends. We are closed on statutory holidays too! Our offices are in a central location and conveniently located along all major transportation routes. They are spacious and you may personalize your own desk. This location also offers a bright employee lounge to relax during your break. Get the most of our amazing benefits!We offer a challenging, team-oriented work environment, competitive income and bonus program that rewards performance tied to your individual and team objectives. Our benefits include a wellness account, a defined contribution pension for your future, an employee ownership plan, and family coverage at no additional cost. Learn and grow with us!We offer opportunities for professional and personal development and growth.Great-West Life provides an extensive six-week training and four-week mentoringprogram that will build your knowledge and skills to set you up for success in this role. You are also eligible to receive further training with an allocation for continuous learning to broaden your knowledge, qualifying you for greater compensation.Next training start December 4th, 2018 at the Place Bonaventure, what are you waiting for?Apply!As part of our team:you will respond to insurance benefit telephone questions initiated by the customer You will deliver the highest level of customer service possible, remembering the customer is the centre of everything we doYou will maintain a positive and professional approach with clients and your team.Qualifications and skills:High school diploma or equivalentBilingualism (French and English) mandatoryExcellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and otherStrong organizational and time management skillsProven experience in customer service in retail or hospitality industry is an assetProven ability to use critical thinking and problem-solving skills to find solutions You will consent to a criminal background check as well as the Government of Canada enhanced security screening, the cost will be covered by Great-West Life.Discover your opportunity…. Apply today!Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.