Bilingual Contact Centre Representative

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Customer Service

Job Title :
Bilingual Contact Centre Representative
Location :
Saint John
Start Date :
Type :
Created :
Salary :
Job Description
Our client is leading Canadian bank. We are looking for Bilingual Contact Centre Rep for banking call centre. 
Pay Rate: $ 18.00/hour 
11/01/2017 to 10/31/2018
Reporting to the Team Leader, Client Accounts, the incumbent is responsible for the timely collection of accounts for bank. This will include handling questions/problems concerning payment options, and preparing adjustments.
Scheduled hours of work: Tuesday to Friday 1:00pm to 9:00 pm, and Saturday 9am-5pm
Main Responsibilities
 Provides timely collection of accounts.
 Handles fair share of incoming calls
 Responsible for making contact by both telephone and correspondence, with respect to overdue payments.
 Handles client inquiries in regards to client accounts or PAD by telephone, letter, or in person.
 Forwards registered letters and cancels policies for non-payment.
 Prepares account adjustments for arrears, return cheques and write-offs.
 Enters abeyance notes and instructions.
 Reviews abeyance file and ensures instructions are followed.
 Follows up on daily abeyances in a timely manner.
 Interacts with the Client Service Center, and provides support regarding accounting issues.
 Ensures department objectives are met on time.
 You have previous collections experience.
 You are Bilingual (French and English)
 You demonstrate superior interpersonal and communication skills.
 You have a strong client service orientation.
 You possess excellent organization and time management skills.
 You possess a professional telephone manner.
 You have effective analytical skills and you are detail oriented.
 You have sound knowledge of problem solving techniques.
 You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
 You maintain a positive demeanour and foster team spirit.
 You demonstrate the ability to adapt to changing situations.
 You have excellent computer/keyboarding skills.
 You are flexible with shifts
1.) Ability to Multitask
2.) Attention to detail
3.) Bilingual English/French
4.) Good customer skills
5.) Quick learner and adaptable to change
6). MS office skills
7.) Strong typing skills
1.) Flexibility
2.) Work well with numbers – typing numbers
How to Apply: 
Please send resume to  with the subject line ‘Bilingual Contact Centre Representative_Saint John’