Bilingual Banking Service Availability Reps II

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Accounting / Banking

Job Title :
Bilingual Banking Service Availability Reps II
Location :
Start Date :
Type :
Created :
Salary :
Job Description
Our client, a leading Canadian banking institution, is looking for Bilingual Service Availability Reps to join their growing team. We are looking for applicants who have excellent communication skills, call center experience, and have a technical background.
Contract term: 23/07/2018 to 22/07/2019 (2 years)
Pay Rate: $ 18.85/hour, $20.25/hr (afternoon), $20.97/hr (overnight)
Full-time: 37.5 hours
Schedule: rotational, 7.5 hour shifts between 7am – 9pm
Must Haves: 
Bilingual, English and French
Excellent communication skills (Phone etiquette)
5 years of call center experience
Customer service experience
Nice to have:
Technical Background
Job Responsibilities: 
Point of contact for technical support and general queries
Respond to a variety of inbound customer calls/emails 
Ensure accurate and detailed problem documentation/ticketing 
Provide timely escalation and follow-up with support groups and customers 
Identify and escalate wide-impact or potential wide-impact outages 
Identify trends and opportunities for improvement as well as provide ongoing feedback Build ongoing support proficiency for other skills and applications 
Excellent written and oral communication skills. 
Ability to work flexible schedules
Above average computing and navigational skills 
Experience with ticketing systems is an asset 
A team player who collaborates effectively with peers and other teams 
University Degree or a College degree/diploma is considered an asset 
Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint) 
Technical/Troubleshooting ability preferred:
Windows 7/10
VOIP, Active Directory, Citrix/Remote Access
Blackberry, BYOD, AirWatch
Access, OCS Group chat, Lync, SCCM
A good understanding of networking and wifi support
How to apply 
Please send your resume to with the subject line “Bilingual Service Availability Reps – London”