Bilingual Banking Collections Agent (English and French)

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Accounting / Banking

Job Title :
Bilingual Banking Collections Agent (English and French)
Location :
Montreal City
Start Date :
6/18/2018
Type :
Temporary
Created :
6/18/2018
Salary :
Job Description
Our client, a leading Canadian banking institution, is looking for collections agents to join their growing team. We are looking for individuals with previous call center experience, perfectly fluent in English and French, and are looking to get into the banking industry. All training will be provided.
 
Contract term: 6 months, conversion possible (depending on performance)
Pay rate: $16-$17/hour
Full-time: 30.5 – 37.5 hours
Schedule: Primarily Afternoon and Evening shifts; must be available Monday-Sunday, 8:00am – 10:00pm
 
Must Have:
2 years of call center experience
Bilingual, English and French
Tech savvy, intermediate MS Office skills
Customer service experience
Excellent communication skills
Nice to Have:
Experience in collections
 
Job Responsibilities:
Recieving in-bound and performing outbound collection calls to clients regarding past due invoices and statements
Performing early stage delinquency and courtesy calls
Answering incoming calls from clients regarding past due invoices and statements
Reducing client delinquency
Interacting with customers, lawyers, branches and different professionals
Performing other customer service responsibilities as required
 
Skills:
Conflict resolution skills and the ability to communicate clearly and concisely
Positive demeanor, superior customer service outlook
Proactive, self-motivated, able to take initiative
Quick learner with the ability to learn new software
 
HOW TO APPLY:
Please send your resume to resume@gc-employment.com with the subject ‘Bilingual Banking Collections Agent – Montreal’
 
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