Beauty Advisor

  • Company:
    Holt Renfrew
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Customer Service

Beauty Advisor Location: Holt Renfrew – Vancouver (737 Dunsmuir St.) Department: Sales – Cosmetics, Skincare & Fragrances Cosmetic/Brand Line: Charlotte Tilbury (1916) Work Status: Full-Time # of openings: 1 Project #: 12006 Description At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values: Passion – Own it Excellence – Elevate every moment Warmth – Open to the world Unity – One team. One Holts The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Upon reaching a volume of $600K, Beauty Advisors are equipped with additional clienteling tools. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years experience in a commission-based sales environment Make-up artistry or aesthetics certificate may be required for certain brands Prior retail sales experience in a luxury environment preferred