Banking Service Availability Representative

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Accounting / Banking

Job Title :
Banking Service Availability Representative
Location :
Start Date :
Type :
Created :
Salary :
Job Description
Our client, a leading Canadian banking institution, is looking for Service Availability Reps to join their growing team. We are looking for applicants who have excellent communication skills, call center experience, and have a technical background.
Contract term: 23/07/2018 to 22/07/2019
Pay Rate: $17.50/hour; $18.60/hr (evening); $19.10/hr (overnight)
Full-time: 37.5 hours
Schedule: rotational, business operated 24/7/365 
Must Haves: 
Excellent communication skills (Phone etiquette)
2 years of call center experience
Customer service experience
Nice to have:
Technical Background
Job Responsibilities: 
Respond to a variety of inbound customer calls/emails 
Ensure accurate and detailed problem documentation/ticketing 
Provide timely escalation and follow-up with support groups and customers 
Identify and escalate wide-impact or potential wide-impact outages 
Identify trends and opportunities for improvement as well as provide ongoing feedback 
Build ongoing support proficiency for other skills and applications 
Excellent written and oral communication skills
Ability to work flexible schedules
Above average computing and navigational skills 
Exceptional customer service skills 
Experience with ticketing systems is an asset 
A team player who collaborates effectively with peers and other teams 
University Degree or a College degree/diploma is considered an asset 
Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote, and PowerPoint)
Technical/Troubleshooting ability preferred:
Windows 7/10
VOIP, Active Directory, Citrix/Remote Access
Blackberry, BYOD, AirWatch
Access, OCS Group chat, Lync, SCCM
A good understanding of networking and wifi support.  
How to apply: 
Please send your resume to with the subject line “Banking Service Availability Rep (Unilingual) – London”