Banking Service Availability Representative

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Accounting / Banking

Job Title :
Banking Service Availability Representative
Location :
London
Start Date :
7/11/2018
Type :
Temporary
Created :
7/11/2018
Salary :
Job Description
Our client, a leading Canadian banking institution, is looking for Service Availability Reps to join their growing team. We are looking for applicants who have excellent communication skills, call center experience, and have a technical background.
 
Contract term: 23/07/2018 to 22/07/2019
Pay Rate: $17.50/hour; $18.60/hr (evening); $19.10/hr (overnight)
Full-time: 37.5 hours
Schedule: rotational, business operated 24/7/365 
 
Must Haves: 
Excellent communication skills (Phone etiquette)
2 years of call center experience
Customer service experience
Nice to have:
Technical Background
 
Job Responsibilities: 
Respond to a variety of inbound customer calls/emails 
Ensure accurate and detailed problem documentation/ticketing 
Provide timely escalation and follow-up with support groups and customers 
Identify and escalate wide-impact or potential wide-impact outages 
Identify trends and opportunities for improvement as well as provide ongoing feedback 
Build ongoing support proficiency for other skills and applications 
Skills: 
Excellent written and oral communication skills
Ability to work flexible schedules
Above average computing and navigational skills 
Exceptional customer service skills 
Experience with ticketing systems is an asset 
A team player who collaborates effectively with peers and other teams 
University Degree or a College degree/diploma is considered an asset 
Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote, and PowerPoint)
Technical/Troubleshooting ability preferred:
Windows 7/10
IE8/1,
Edge/Chrome/Firefox/Safari
VOIP, Active Directory, Citrix/Remote Access
Blackberry, BYOD, AirWatch
Access, OCS Group chat, Lync, SCCM
A good understanding of networking and wifi support.  
 
How to apply: 
Please send your resume to resume@gc-employment.com with the subject line “Banking Service Availability Rep (Unilingual) – London”