Associate Project Manager
Permanent/ Full Time
The Associate Project Manager is responsible for providing project management oversight to both pre-sales activities and to booked projects, delivering the requirements defined in the statement of work to the customer. The Associate PM will provide oversight primarily through remote contact and occasionally on-site contact at the customer or partner location and/or client locations as needed. The Associate PM will coordinate activities with the customer, partner, and client’s departments to manage the project budget and scope and provide goal attainment of the specified objectives.
Key Areas of Responsibility-
Manage assigned services partner pre-sales pipeline and booked projects
Maintain a complete understanding of the required customer delivered statement of work
Support pre-sales presentations of the customer statement of work
Manage the quality of the delivery of the project
Arrange and participate in pre-engagement meetings
Use defined engagement methodology from PMO and project management skills
Stay current with industry best practices through research, conferences, training seminars and participation in professional associations.
Share information, status updates, and reporting on projects and pipeline across the services team
Evaluates customer wins and implementations to identify and promote best practices
Apply problem solving techniques to support customer service and best project management methodologies
Document delivery of the project and case studies as requested Knowledge transfer to be completed at the end of a project or to team members as required
Identify opportunities to cross-sell hardware, software, and services to increase revenue. Accountable for services revenue target attainment.
Contribute to and review both partner and customer statement of work
Conducts weekly reviews and updates of project scorecards and reviews and approves project time on schedule
Monitor projects’ financial performance (budget to actual, hours remaining, expenses, etc.) Accountable for projects’ profit and loss.
Determines the appropriate documentation (communication plans, schedules/timelines, status reports, quality plan, closure summary, budget, risk plan, etc.) for projects. Manages the quality and delivery of documentation to clients.
Manages change order process including determining the need for a new Statement of Work versus a Change Order.
Manages project procurement and adjusts schedules as necessary.
Prepares and presents formal and informal presentations to clients, project team and groups outside the company in an interactive format or lecture style. Comfortable with longer presentations on complex topics to larger audiences.
Prepares and presents weekly reporting to internal stakeholders on pipeline, billing forecast, project status, and risks.
Must Have Qualifications
College or University degree
Demonstrated ability for strong organizational skills
Strong written and verbal communication skills
Strong presentation skills
Attention to detail
Minimum 1-2 years’ work experience in IT industry
Minimum 1-2 years’ experience in project coordination or management
Demonstrated history of successful project negotiation and conflict management
Demonstrated history of successful revenue target attainment
Industry standard project management certifications (CAPM or PMP)
Industry standard IT certifications (ITIL)
Relevant experience working in partner and/or channel delivered solution model
Other Required Qualifications
Ability to multi-task
Ability to manage multiple projects with concurrent deadlines
Track record for on-time project delivery of milestones
Working knowledge of the Microsoft Office Suite
Ability to work in a fast-paced environment
Ability to communicate scope of IT projects to business professionals
Ability to manage a pre-sales pipeline and active project list concurrently
Experience with billing, forecasting, and reporting on project financials