Assistant Store Manager – Toronto Premium Outlet

  • Company:
    Tory Burch
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Retail / Wholesale

Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Chairman, CEO and Designer, Tory Burch. The collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, home and beauty. Art, music, travel, interiors and the designer’s own stylish parents are inspirations for the collection.Our company launched in February 2004 with a single boutique on what was then a remote street in downtown Manhattan. Today, we are a global brand with a presence in more than 50 countries, but in many ways we are only just beginning. There is so much we want to do! Brand integrity, global inspiration and beautiful products are integral to who we are as a company and what we have accomplished to date. Our incredible team is an equally important part of the equation. We believe that each of our employees play a vital role in our continuing efforts to grow and evolve.As the Tory Burch Assistant Store Manager (ASM), you are a critical leadership partner to the GM and/or AGM, and someone the store staff can rely on forguidance and growth. You will partner with the leadership team to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills (as well as your own), in addition to the day-to-day operations of running a successful business with an authentic approach.Drive the Business & Deliver ResultsAssist the leadership team, ensuring the store is on target toachieve financial targetsthrough monitoring and improvement of measureable statistics that drive the business.Monitor team sales targets& other metrics, provide feedback and analysis to the leadership team.Manage your people resourcesto maximize sales, traffic flow, floor coverage, and customer engagement.Manage the sales floor withagility, changing direction & continuously improvingbased on key indicators and lessons learned.Be a clienteling expert,leading by examplein the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade through you and your sales staff.Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.Ensuredisciplined control of payroll expenses.Leadership & People ManagementLead by example and model behaviorthat reflects the company’s core values.Appropriatelymanage conflictand take ownership for your part in the team dynamic.Assist the leadership team to manageoverall team performance & growth.Hold people accountableto a high standard of excellence.Recognizecontribution of others and celebrate success.Act as the Transformational Leader of the Floor (TLOF) and motivate the team on achievement of sales plans & personal sales goals.Partner with GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-added team meetings.Foster team’songoing growth & developmentthrough both training & on-the-job learning.Manage performance, handle issues & resolve conflictin a calm, objective & fact-based manner.Leverage the DOR Program to develop skillset and competencies in self and leadership team.Utilize MTB, mid year and annual performance appraisals to help develop staff and ensure both store and company goals are met.Assist inrecruitment, selection and on-boardingof store staff.Contribute to apositive atmospherethat is fun, professional, productive, and team oriented providing clear feedback and regular coaching.Display a strong commitment toself-development and growth.Deliver the Customer ExperienceLead by example;train, guide and coach staff on styling, selling & service skills,driving them to create transformational customer experiences & exceed sales targets.Assist the leadership team tocreate the customer journey in your boutique– customize it for your customer demographic & manage your team to develop & maintain productive customer relationships.Maintain a “One Company” perspectiveon charge sends, returns, and other such transactions that are critical to a positive customer experience.Demonstrate a strong use of selling skillsand anability to drive personal sales, building store clientele.Build astrong consignment businessin your store.Ensurevisual merchandising and maintenance standardsare met at all times.Represent the BrandUnderstand and communicate theTory Burch brand aesthetic, brand philosophy and lifestyleto the associates and the customer.Emulate thebrand aesthetic& embody a strong sense offashion sensibilityand anenthusiastic attitude.In partnership with the leadership team, oversee thedevelopment of clienteleby implementing strategic initiatives thatbuild our customer base & increase repeat business.Assist the GM and/or AGM, taking ownership for maintaining theTory Burch aesthetic across all touch pointsincluding associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.Operational ExcellencePerformstore opening and closing proceduresincluding counting registers and register funds, completing bank deposits, and securing the facility.Accurately processall POS transactions, capture of customer information, and inventory functions such as receiving of shipment, transfers, repairs, damages, etc tomaintain the integrity of the inventory.Adhere to all policies and procedureswith a focus on loss prevention and operational excellence.Take ownership formaintaining a high standard of store maintenanceincluding daily cleaning, exterior store maintenance, furniture, fixtures, upholstered items, lighting, etc.Manage your people resources in astrategic, business focused manner, ensuring effective scheduling around product deliveries, peak periods and key events.Understand the importance ofefficient store operations& support the leadership team in achieving this.Consistently adhere toall operational procedures.Ensurestrong partnership with your GM and/or AGMto ensure alignment & timely two-way communication.Detail oriented with ability tomulti task and prioritizework to produce desired outcomes.Undergraduate degree(business or fashion related discipline a plus).2-4 years ofmanagement experiencein a luxury or service driven environment.Priorexperience as a managera plus.Proventrack record of success.Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.If you require assistance or an accommodation with the hiring process, please