PRIMARY FUNCTION:Reporting to the Supervisor, Animal Services, responsible for providing exemplary frontline customer service to internal and external clients; responsible to intake and release animals at the front counter and to dispatch service calls to Animal Control Officers. Provides administrative support to the Animal Services team to ensure operational needs of the section are met.POSITION DUTIES:Responds to and logs customer inquiries and requests related to City by-laws and animal services, including lost and found, fees, adoption and euthanasia.Acts as the first point of contact for animal drop-offs and discharges by receiving and discharging various species of domestic animals and wildlife, ensuring required paperwork is completed and issued.Dispatches service calls to Animal Control Officers in accordance with departmental policies and procedures; ensuring calls and/or complaints are managed in priority sequence.Prepares daily financial records, including remittances, deposits and cheque requisitions; receives and processes payments related to animal services, ensuring all documentation is provided to the Collections Department.Issues and renews licences for sale to veterinary clinics, recreation centres and the public; tracks batches and payment receipts and coordinating the annual inspection and tag issuance by Animal Control Officers.Assists with the preparation and completion of correspondence and documentation, including animal investigations, crown briefs and affidavits; liaising with internal and external resources as required.Maintains sectional filing system and electronic databases with new and/or updated information; generates reports for review by Management. Prepares meeting minutes, reports and correspondence, including animal bites and requests for prosecution. Assists with training new Animal Services and Call Centre staff as it relates to section specific software and standard operating procedures.Orders office supplies and maintains an inventory of information available to the public (i.e. pamphlets, brochures and flyers).Liaises with Fleet Services to coordinate vehicle maintenance requests for the Animal Services fleet. Performs other similar and related duties as assigned.SELECTION CRITERIA:High School (Grade 12) graduation plus an additional program of up to one (1) year in Office Administration or equivalent.Over one (1) year, up to and including two (2) years in a related animal field in an administrative capacity.Exceptional communication and interpersonal skills with an emphasis on customer service.Able to work independently and as part of a team.Working knowledge of Microsoft Office.** Various tests and/or exams may be administered as part of the selection criteria.Job status: Part timeApplications must be received by October 26, 2018Alternate formats will be provided upon request. If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employmentby October 26, 2018. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement.Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process.Any information received relating to accommodation will be addressed confidentially.