• Company:
    Search Canada Jobs
  • Location:
  • Salary:
    negotiable / monthly
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  • Posted:
    1 month ago
  • Category:
    Customer Service

Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we”ll achieve that ambition by being the employer of choice in our markets.We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.As part of our Sales departments, the Field Engineer will work collaboratively with internal departments and external stakeholders to support business development, sales of products and aftermarket services, while ensuring that customer requirements are met. This position is ideal for individuals who have a strong aptitude for technical problem resolution, commercial activities and customer service. This role includes interactions with customers to interpret specifications, select products, and provide technical support.Including but not limited to:Providing technical support to customers and to account managersInterpreting specifications and selecting equipment to meet customer requirements, prepare quotes.Reliability: Assure that the equipment operating is supported in wear parts inventory, service availability and troubleshootingOptimisation: conduct trial and upgrades to assure optimal equipment operation and lowest cost of ownership. Conduct site audits.Project management: assure quote to commissioning execution, on-site supervision for installation and commissioning.Ongoing communication with customers and suppliersProviding technical support and expertise for outside sales force, consultants and customersOther responsibilities as assigned by supervisor.The selected individual will be expected to:Develop an understanding of the key hard rock mining customers and EPCs, of the applications and of the products/materials used.Provide support on brownfield inquiries/opportunitiesSupport aftermarket sales through field/site visits to understand how our equipment operates and wears, and to work with the technology centre to develop product/material improvements in line with customer expectations.Learn and share inter-company best practices.This role involves travelling 30-50% of the time.Health & Safety : Key Responsibilities & Requirements:Able to work in a manner that ensures the safety of themselves and othersAble to demonstrate compliance to company safety procedures and legal obligations Recognise and report and resolve hazards identifiedConfidence and ability to intervene on practices deemed to be unsafeEngage and promote a zero harm culture Be aware of physical limitations based upon job requirementsEducation/Experience:Bachelor of Engineering Degree, with 3 to 5 years of engineering experience. Prior experience with roles involving applications, customer-support, sales, or manufacturing environments is considered an asset. Mining or mineral processing education or experience will also be considered an asset.Language:English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.Mathematical Skills:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to use basic algebra and geometry.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills:Demonstrated proficiency in the full Microsoft Office Suite, Lotus Notes/Outlook. Prior experience using ERP/MRP systems, AutoCAD and/or other Design or engineering software will be considered an asset. Certifications, Licenses, Registrations, Special Skills:Member or eligible to become a member of a Professional Engineering Association, having attained or working towards P Eng designation.Physical Requirements:Employee must be able to sit, stand, and lift up to 15 pounds. Work Environment:Environment may vary from quiet (office environment) to moderate (customer sites, warehouse).To perform the job successfully, an individual should demonstrate the following competencies:Initiative- Volunteers readily; undertakes self-development activities; seeks increasedresponsibilities; takes independent actions and calculated risks; looks for and takesadvantage of opportunities; asks for and offers help when needed.Customer Service –Manages ongoing interactions with customers, responds promptly to customer needs, solicits customer feedback to improve service, responds to service/assistance requests and meets commitments.Oral Communication –Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills and participates in meetings. Able to sell products and/or ideas, while influencing others.Analytical –Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.Problem Solving –Identifies and resolves technical problems/situations in a timely manner, gathering and analyzing information, developing alternative solutions. Works well in group problem solving situations, uses reason even in difficult/emotional situations.This position is based in Sudbury, Ont