What You Will Do: The Cloud Infrastructure team is seeking an experienced data center/unified communications professionals for our Network Specialist III position.Strong knowledge of and hands on experience with: Unified Communications, IP, QoS, Session boarder Controllers technologies will underpin success in the role. You will be responsible for proactive management /Tier III Assurance across our cloud services. Ideally, you possess a passion for a Customer First Priority – be a great communicator, diagnose and resolve complex service interruptions, have initiative and passion to implement improvement strategies in order to mitigate future outages. This position is for self-starters who look for opportunities to prevent outages rather than just respond to them. It is all about reinforcing Reliability for our Customers. Lead initiatives to improve the reliability of TELUS services through innovation and internal investment Provide technical expertise in supporting/maintaining our cloud services Network, Computing, Storage, Middleware amongst belonging to a great team Provide technical analysis and recommendations to engineering, enterprise network and/or vendors to ensure smooth delivery & implementation of enhancements and/or fixes to our platform applications and associated services Provide technical and process support to internal departments and/or external customers by responding, resolving and/or escalating network and/or client issues within contracted timeframe Proactively engaging next level support teams as appropriate Participate in planning, of project requirements which may involve providing input into the technical design Develop New Product Readiness: Maintain documentation and information (e.g. network diagrams, typologies, contact information, etc.) Provide technical training to support teams who support new product and service introductions Conduct operational design and readiness of new technologies, including systematic troubleshooting methodology Your profile for success includes extensive knowledge and experience with: Cisco Collaboration Solutions and certifications Cisco CCNA/CCNDA is required Cisco CCNP Data Center is preferred Cisco and Netapp FlexPod Design Specialist is preferred Cisco and NetApp FlexPod Implementation and Administration Specialist is preferred Cisco Hosted Collaboration Solutions experience Cisco Unified Communications Application set Cisco WebEx/Spark Cisco Datacenter Architecture knowledge Skype for business experience Multi-application//converge network troubleshooting Strong understanding of virtualization/ Storage/Datacenter technologies Advanced skills in SIP Implementation and Troubleshooting Solid understanding of firewall functions like ACL and NAT Session Border Controllers Solid understanding of QOS, DSCP packet marking and best methods of troubleshooting Ability to troubleshoot complex Dial plans Ability to perform packet capture and analysis Who is TELUS? We”re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline,wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions. Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need. Do you share our passion? At TELUS, you create future friendly ® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.