Mission Critical Service Supervisor, Power Systems

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Customer Service

Brampton, ON, Canada
Job ID#:
Reporting To:
Service Manager, Power Systems
Through customized engineering, packaging, design and building complete control and switchgear systems with the latest technology,
has become an industry leader in the supply of Generators and Electric Power utilizing Caterpillar engines.   
If you have high integrity and a strong work ethic, we want you on our team!   We are seeking an experienced Mission Critical Service Supervisor, Power Systems to manage our Mission Critical Customers ie Data Centers, Banks, Hospitals and Global Adjustment customers and provide a high level of support including site visits and reporting as well as manage our Field Service Operations at the Branch providing efficient, knowledgeable and professional customer service through strong leadership in delivering on service department financials and metrics, process and operational efficiency and improvements to maintain customer loyalty.
Key Accountabilities
Model the way for safe, environmentally sound and healthy work behaviors in support of Toromonts Health and Safety Policies, Programs and initiatives
Manage our Mission Critical Customers ie Data Centers, Banks, Hospitals and Global Adjustment customers
Provide a high level of support including site visits and reporting for our Mission Critical Customers
Collaborate with the Product Support Manager and other Stakeholders at the Branch to ensure the successful execution of Field Service Operations to achieve sales targets and sustainable growth 
Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate
Lead effective resolutions for customer and supplier issues to achieve high customer loyalty
Motivate and develop Technicians to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
Provide administrative guidance to the Branch Power Systems Teams on Toromont and Caterpillar policies
Review and monitor Regional warranty statements to ensure Power Systems objectives are achieved
Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations related to Power Systems Product Support
Manage and execute training requirements, performance evaluations and coaching sessions for all direct reports
Participate in Corporate Product Support team meetings and conference calls
Key Qualifications
Post-Secondary Education (Electrical Engineer, CET) and/or equivalent Electrical, Power Generation experience (minimum 8-10 years)
Highly safety conscious with expertise on the installation and maintenance of main propulsion engines, auxiliary gensets, control systems, switchgear, transfer switches and uninterruptible power supply
Experienced with the maintenance and overhaul of diesel and gas reciprocating engines
Superior knowledge of the current power systems marketplace and customer base
Mindset for continuous improvement and customer centric with a good understanding of general business principles specifically financial aspects
Self-directed, independent team player with strong initiative and proven success in a Supervisory/Leadership and coaching capacity
Strong interpersonal skills with the ability to develop solid relationships and communicate effectively throughout the organization at all levels and with customers and external business partners
Effective negotiation, decision making, judgment and analytical skills with strong attention to detail
Efficient planning and organizational skills with the ability to achieve results in a fast-paced, demanding environment with multiple and often competing priorities
Computer literate with proficiency in Microsoft Applications, DBS, SIS and Caterpillar Corporate Web Navigation
Willing and able to travel and work flexible hours in support of the business needs
A valid Passport and Driver’s Licence with a clean Driver’s Abstract
Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.