Customer Service Specialist

Burlington, OntarioJob TypeContractJob IDMF17MA22Duration1 yearExperience3years minimumSalary53-55 KJob DescriptionReporting to the Program Manager, this position liaises with, but not limited to, customers, Operations, Engineering, Supply Chain, Materials Management, ITC, QA and the Airline Sales Team (RBM/CSM) to manage repair, overhaul and exchange requirements. This role will be located in an office environment.Primary responsibilities:• Manage purchase order review in accordance with contract and organization requirements.• Understands contract terms and conditions to communicate customer requirements, input work scopes, shop requirements and specific Engineering specifications into SAP XR notification and Sales Order• Resolves conflicts/configuration issues with customers and deals with stressful customer situations and requirements with diplomacy and strong interpersonal skills.• Interface with key functional areas in the delivery process to identify and take appropriate action to support on-time delivery.• Liaises with customers to provide a response to issues raised by production staff.• Obtains pricing and liaises with customer to obtain cost approvals.• Electronically manages open orders, backlog report. Compiles information to create and analyze various measurement tools for weekly matrix reporting.• Creates, reviews and approves cost estimates.• Act as primary customer interface on all delivery status from P.O. negotiation, delivery progress, final delivery notification and initiates collections for past due accounts. Work with production and quality teams to provide required documents for order completion, i.e.  C of Cs, proof of scrap.• Provide each customer SAP generated status reports as required.• Fosters a positive working relationship with internal and external customers.• Responsible for AOG support.• Responsible for invoicing customers.• Participate in DIVE or event as required.• To work in accordance with the Occupational Health and Safety Act and all applicable regulations• To follow all company EHS requirements including the use of appropriate PPE• To participate in all company mandated EHS training• To only operate equipment on which you are trained and authorized• To immediately report all hazards or accidents to site supervision• Perform other duties as required.Requirements Basic Qualifications :  • Bachelor’s Degree/college diploma; or equivalent combination of education and experience.• 3+ years in a customer service role preferred.• Experience in the Aerospace/Aerospace Services industry or a manufacturing industry is preferred.• Demonstrated ability to identify and resolve any potential conflicts, and communicate these both internally and to the customer as required.• Excellent teamwork skills with the ability to work either independently or collaboratively.• Organizational skills and the ability to multi-task is required.• Solid problem solving/negotiation skills to develop a win-win solution.• Excellent communication skills both written and verbal.• Advanced knowledge/use of Microsoft Word, Excel, Power Point, Outlook, and SAP Systems.• Successful candidates must meet all requirements under ITAR/CGD and CCGP.Communication skills are critical for this position.If you have the qualifications for this position, please send your resume to: